Sales Representative

Novartis; Switzerland; On-site; CHF 90,000 - 120,000; Full time

Job summary

Novartis is seeking a Sales Representative in Switzerland to drive customer interactions and sales performance. You will build deep relationships with healthcare professionals and stakeholders, delivering compliant, value-based experiences that support patient outcomes.

You should have at least 2 years of pharma sales experience, a Bachelor degree, fluency in English, and strong negotiation and analytical skills.

Qualifications

• At least 2 years of pharma sales experience in pharma industry.
• Bachelor degree is required.
• Immunology related experience is preferred.
• Fluent and proficient in English (written and spoken).
• Strong negotiation and analytical skills.

Responsibilities

• Drive Competitive Sales Growth by prioritizing high-potential customers through data analysis.
• Drive sales performance through orchestration of positive customer experiences.
• Engage in value-based conversations to understand challenges and opportunities.
• Build engagement with HCPs to develop sustained collaboration over time.
• Collaborate with cross-functional teams to design compliant value-driven solutions.

Skills

Negotiation

Analytical skills

Fluent English

Communication

Cross-Functional Coordination

Key Account Management

Sales Techniques

Professional Ethics

Customer Insights

Commercial Excellence

Education

Bachelor degree

Job description

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Major accountabilities

• Drive Competitive Sales Growth Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences

Engage and Build Relationships

Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels. Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).

Develop Deep Customer Insights and Understanding

Gather insights on the customer's business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations. Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.

Deliver Value to Customers and Patients

Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.

Live by Novartis Code of Ethics and Values and Behaviors.

Essential Requirements

• At least 2 years of pharma sales experience in pharma industry
• Bachelor degree is required
• Immunology related experience is preferred
• Fluent and proficient in English (written and spoken)
• Strong negotiation and analytical skills.

Skills Desired

• Commercial Excellence
• Communication
• Compliance Governance
• Conflict Management
• Cross-Functional Coordination
• Cross-Functional Work
• Customer Insights
• Influencing Skills
• Key Account Management
• Negotiation
• Professional Ethics
• Sales Techniques
• Technical Knowledge