Sales Representative / Territory Account Specialist

Novartis; Schweiz; On-site; CHF 80,000 - 120,000; Full time

Job summary

Novartis seeks a Sales Representative to drive customer interactions and sales growth while upholding the highest ethical standards. You will build deep relationships with healthcare professionals and patients, tailoring engagement across multiple channels and using data to optimize territory plans.

You will collaborate with cross-functional teams to deliver compliant, value-driven experiences and report insights to shape product messaging and campaigns.

Qualifications

• Experience in pharmaceutical sales or healthcare environments preferred.
• Strong communication and relationship-building skills essential.
• Ability to navigate complex cross-functional environments and ethics guidelines.

Responsibilities

• Drive Competitive Sales Growth.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by partnering with HCPs to develop sustained collaboration for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to needs and understanding the healthcare environment.
• Leverage data sources to create and adjust territory, account and customer interaction plans.
• Share customer insights with internal stakeholders to support product and campaign development.
• Deliver Value to Customers and Patients.
• Collaborate compliantly with cross-functional teams to design solutions addressing unmet customer and patient needs.
• Act with integrity and honesty with clear intent with customers and colleagues.
• When facing ethical dilemmas, do the right thing and speak up.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Report technical complaints/adverse events/special cases within 24 hours of receipt.
• Distribute marketing samples where applicable.

Skills

Commercial Excellence

Communication

Compliance Governance

Conflict Management

Cross-Functional Coordination

Cross-Functional Work

Customer Insights

Influencing Skills

Key Account Management

Negotiation

Professional Ethics

Sales Techniques

Technical Knowledge

Job description

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description

Key Responsibilities:

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Essential Requirements:

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Skills Desired

• Commercial Excellence
• Communication
• Compliance Governance
• Conflict Management
• Cross-Functional Coordination
• Cross-Functional Work
• Customer Insights
• Influencing Skills
• Key Account Management
• Negotiation
• Professional Ethics
• Sales TechniquesTechnical Knowledge