Immunology Sales Specialist: Strategic HCP Partnerships

Novartis; Suisse; Sur place; CHF 90 000 - 130 000; Plein temps

Résumé du poste

Novartis in Switzerland seeks a Sales Representative to drive customer interactions and sales performance, acting as the face of our customer experience approach. You will build deep relationships with healthcare professionals and stakeholders to deliver value for customers and patients and to drive sales growth in a compliant and ethical manner.

The role emphasizes value-based conversations, personalized engagement journeys, and delivering memorable experiences while upholding the Novartis Code

Qualifications

• Established network targeting key customer groups.
• Sales experience in healthcare/pharma or related business.
• Specific product knowledge desirable.
• Ability to identify and prioritize high-potential customers using data.

Responsabilités

• Drive Competitive Sales Growth.
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through orchestration of positive customer experiences.
• Engage and build relationships.
• Engage in value-based conversations to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences and content.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs.
• Establish effective working relationships with opinion leaders and top medical influencers to improve the patient journey.
• Develop Deep Customer Insights and Understanding - Gather insights on the customer's business to uncover what is important to them.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support content and campaigns.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; deepen the relationship with integrity.
• Live by Novartis Code of Ethics and Values and Behaviors; Follow up on feedback and translate into actions.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Connaissances

Key Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Professional Ethics

Healthcare Industry

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Description du poste

Novartis in Switzerland seeks a Sales Representative to drive customer interactions and sales performance, acting as the face of our customer experience approach. You will build deep relationships with healthcare professionals and stakeholders to deliver value for customers and patients and to drive sales growth in a compliant and ethical manner.

The role emphasizes value-based conversations, personalized engagement journeys, and delivering memorable experiences while upholding the Novartis Code