Sales Advisor Zurich (M/W)

Diptyque SAS; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

Diptyque is seeking a permanent Sales Advisor in Zürich to welcome, advise, and build customer loyalty in a luxury boutique. You will present the brand universe, share product stories, and achieve sales targets through expert clienteling and in-store ceremonies.

Fluency in German and English, strong communication, and a passion for art and culture are essential. The role starts January 2027 and involves stock, CRM, and close collaboration with headquarters to uphold the brand image.

Qualifications

• First confirmed experience as a Sales Advisor in the Perfume & Cosmetics/Beauty/Luxury sector.
• Fluent in German and English (written and spoken).
• Strong communication and customer service orientation.

Responsibilities

• Act as a role model for customer service, client experience, and loyalty.
• Present brand universe and products through storytelling and sales ceremonies.
• Develop product knowledge to offer relevant recommendations.
• Drive commercial performance and hit sales targets.
• Contribute to boutique performance via various levers and reporting.
• Maintain client database and propose loyalty initiatives using CRM.

Skills

German language

English language

Communication

Organization

Interpersonal skills

MS Office

Excel

Outlook

Brand storytelling

Tools

Microsoft Office

Excel

Outlook

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. Reporting to the Store Manager and as an ambassador of Diptyque, you will be responsible for welcoming, advising, and building customer loyalty. Job description: Customer experience

Job description

Customer experience

• Act as a role model in terms of customer service, client experience, and customer loyalty
• Present our brand universe and products through a unique sales ceremony and Diptyque storytelling
• Develop and share product knowledge (design, materials, care) to offer relevant recommendations to each client
• Driving commercial performance
• Contribute to the boutique’s performance by developing sales and achieving targets through various business levers
• Participate in daily, weekly, and monthly reporting
• Ensure the client database is properly maintained and propose loyalty initiatives using our CRM tool
• Act as a relay of information to the retail management and head office teams
• In-store activities and brand image
• Ensure the brand image is upheld by contributing to the proper upkeep of the boutique
• Act as a role model in terms of visual merchandising
• Take part in all tasks essential to the smooth running of the boutique (stock management, replenishment, stockroom organization, delivery handling, etc.)
• Ensure proper stock management in line with procedures and prepare inventory processes

Candidate Profile

Experience: First confirmed experience as a Sales Advisor in the Perfume & Cosmetics/Beauty/Luxury sector.

Skills

• Fluent in German and English (written and spoken), with excellent communication skills
• Curious and sensitive to art, able to communicate about brand collaborations
• Strong organizational and adaptability skills, enabling you to thrive in a constantly evolving environment
• Proficient in Microsoft Office (Outlook for clienteling actions, Excel for reporting) and comfortable using digital tools in-store
• Interpersonal skills Excellent interpersonal skills, enabling you to build strong relationships with clients, the team, and headquarters
• Strong empathy and active listening skills, ensuring outstanding customer service

Permanent full-time position, starting from January 2027

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.