Sales Advisor Zurich (M/W)

Diptyque; Zürich; On-site; CHF 60,000 - 90,000; Full time

Job summary

Diptyque in Zürich is seeking a Customer Experience Sales Advisor to welcome, advise, and build customer loyalty while showcasing our brand universe and fragrances. You will deliver the Diptyque storytelling during a unique in-store experience and maintain impeccable boutique presentation.

The role requires first-hand experience in luxury perfume/beauty retail, fluency in German and English, and strong communication.

Qualifications

• First confirmed experience as a Sales Advisor in the Perfume & Cosmetics/Beauty/Luxury sector.
• Fluent in German and English (written and spoken).
• Excellent communication and presentation skills.

Responsibilities

• Welcome, advise, and build customer loyalty in the boutique.
• Present brand universe and products through storytelling.
• Develop product knowledge to offer relevant recommendations to each client.
• Contribute to the boutique’s performance by driving sales and hitting targets.
• Participate in daily, weekly, and monthly reporting.
• Maintain client database and propose loyalty initiatives using CRM.
• Relay information to retail management and head office teams.
• Support stock management, replenishment, and stockroom organization.

Skills

German

English

Communication

Organization

Tools

Outlook

Excel

CRM software

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Reporting to the Store Manager and as an ambassador of Diptyque, you will be responsible for welcoming, advising, and building customer loyalty.

Job description:

Customer experience

• Act as a role model in terms of customer service, client experience, and customer loyalty

• Present our brand universe and products through a unique sales ceremony and Diptyque storytelling

• Develop and share product knowledge (design, materials, care) to offer relevant recommendations to each client

Driving commercial performance

• Contribute to the boutique’s performance by developing sales and achieving targets through various business levers

• Participate in daily, weekly, and monthly reporting

• Ensure the client database is properly maintained and propose loyalty initiatives using our CRM tool

• Act as a relay of information to the retail management and head office teams

In-store activities and brand image

• Ensure the brand image is upheld by contributing to the proper upkeep of the boutique

• Act as a role model in terms of visual merchandising

• Take part in all tasks essential to the smooth running of the boutique (stock management, replenishment, stockroom organization, delivery handling, etc.)

• Ensure proper stock management in line with procedures and prepare inventory processes

Candidate Profile:

Experience

• First confirmed experience as a Sales Advisor in the Perfume & Cosmetics/Beauty/Luxury sector

Skills

• Fluent in German and English (written and spoken), with excellent communication skills

• Curious and sensitive to art, able to communicate about brand collaborations

• Strong organizational and adaptability skills, enabling you to thrive in a constantly evolving environment

• Proficient in Microsoft Office (Outlook for clienteling actions, Excel for reporting) and comfortable using digital tools in-store

Interpersonal skills

• Excellent interpersonal skills, enabling you to build strong relationships with clients, the team, and headquarters

• Strong empathy and active listening skills, ensuring outstanding customer service

• Excellent presentation

Permanent full-time position, starting from January 2027

Diptyque is committed to diversity in all its forms and considers each application carefully.