COUNTER MANAGER - Floraïku Paris / Memo Paris - GLOBUS ZURICH

Memo Paris; Zürich; On-site; CHF 65,000 - 90,000; Full time

Job summary

Floraïku Paris and Memo Paris seek a Fragrance Expert representing two luxury brands within Globus Zurich. You will be the Counter Manager, delivering a personalized experience and leading a small team to drive sales.

You will embody the brands, develop CRM, host events, and foster VIP client relationships, ensuring impeccable counter presentation and client service.

Qualifications

• Excellent leadership and interpersonal skills with a passion for developing others.
• Strong customer service focus and a track record of driving sales.
• Proactive, organized, detail-oriented and capable of owning day-to-day operations.

Responsibilities

• Take full ownership of the day-to-day management and performance of the counter, ensuring operational excellence and a high level of client service.
• Represent and embody the values and aesthetics of Floraïku and Memo Paris at all times.
• Lead, motivate, and coach the counter team to achieve and exceed sales objectives, while fostering a strong sales and service culture.
• Ensure compliance with all company and department store procedures, standards, and policies.
• Create a personalized sales experience while respecting the Retail Excellence ceremonial standards.
• Develop the boutique's CRM database to engage with clients and drive sales; build lasting relationships with VIP clients and fragrance connoisseurs.

Skills

Leadership

Customer service

Team coaching

Sales target achievement

Clienteling

Relationship building

Organization

Attention to detail

German language

English language

Job description

Floraïku Paris and Memo Paris are two fragrance houses founded by John and Clara Molloy, both inspired by art.

Floraïku Paris celebrates Japanese culture and the art of the haïku through olfactory poetry, while Memo Paris conceives its creations as Travel Notes - memories of destinations.

As a Fragrance Expert representing Floraïku Paris and Memo Paris within Globus Zurich, you will be the Counter Manager of two exceptional universes. Your role is to offer each client a unique and memorable experience, through personalized advice and lead your team.

Key Responsibilities

• Take full ownership of the day-to-day management and performance of the counter, ensuring operational excellence and a high level of client service.
• Represent and embody the values and aesthetics of Floraïku and Memo Paris at all times.
• Lead, motivate, and coach the counter team to achieve and exceed sales objectives, while fostering a strong sales and service culture.
• Ensure compliance with all company and department store procedures, standards, and policies.
• Create a personalized sales experience while respecting the Retail Excellence ceremonial standards.
• Develop the boutique's CRM database to engage with clients and drive sales. Build and nurture lasting relationships with VIP clients and fragrance connoisseurs. Handle client inquiries and feedback with professionalism, empathy, and care.
• Develop and implement strategies to achieve and exceed sales objectives.
• Monitor key performance indicators (KPIs) and provide regular performance reports.
• Organize events and activations to drive visibility, engagement, and sales.
• Build strong relationships with the department store management and relevant internal and external partners, ensuring smooth communication and effective collaboration.
• Welcome and host influencers in-store, delivering an exceptional brand experience.
• Oversee daily operations, including inventory management, stock control, and regular inventory checks.
• Ensure the counters and displays are impeccably maintained and fully aligned with visual merchandising guidelines.
• Consistently embody the essence and values of the brands in all client and partner interactions.

What we are looking for in our next team member

• Excellent leadership and interpersonal skills, with a strong sense of customer service and a genuine passion for developing others.
• Proven ability to lead, motivate, and coach a team, while fostering a positive and high-performing environment.
• Strong commercial mindset, with a proven track record of achieving and exceeding sales targets and driving counter performance.
• Proactive, organized, detail-oriented, and able to take ownership of day-to-day operations and priorities.
• Passionate about luxury retail and the fragrance industry, with a strong understanding of clienteling and relationship building.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with department store management and internal teams.
• Strong organizational and multitasking abilities, with excellent attention to detail and a hands-on approach.
• Fluent in German and English; previous experience in luxury retail, perfumery, hospitality, or a similar customer-facing environment is a plus.
• Impeccable personal presentation and the ability to consistently represent the image and values of Floraïku and Memo Paris.

Our group is an equal opportunity employer with a diverse, globally distributed workforce.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.