Store Manager - Zurich (M/W)

Diptyque Paris; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Diptyque Paris is hiring a Store Manager for our first Zurich boutique, starting January 2027. You will report to the Export Sales Department and collaborate with the Europe Area Manager to drive performance and daily boutique operations.

You will lead the new team, manage stock and events, maintain brand standards, and deliver exceptional service to an international clientele in a fast-paced, luxury environment.

Qualifications

• Experience managing or supporting a team; ability to develop and mentor staff.
• Strong customer service mindset with a focus on luxury client experience.
• Analytical mindset for performance reporting and action plans.
• Proactive in organizing local events and partnerships.
• Excellent communication and relationship-building with clients and HQ.

Responsibilities

• Drive commercial performance with sales levers and action plans.
• Prepare daily, weekly, and monthly management reports.
• Maintain client database and propose loyalty initiatives using CRM.
• Coordinate marketing actions with HQ and execute in-store events.
• Lead store operations: stock management, admin, deliveries, supplies.
• Oversee merchandising, brand image, and customer service standards.
• Manage scheduling and staffing for business cycles.
• Build a collaborative, high-performing team through daily briefings and reviews.

Skills

Team leadership

Analytical skills

Client service

Event organization

Brand alignment

Communication

Organizational skills

Adaptability

English & German fluency

Microsoft Office

CRM tooling

Tools

CRM tool

Microsoft Office

Job description

We are looking for a Store Manager for the opening of our first boutique in Zurich by the beginning of 2027.
Reporting to the Export Sales Department and working with the Europe Area Manager, you will support the development and day-to-day management of the boutique. In this role, you will be responsible for driving business performance, managing the point of sale, implementing instore animations, and leading the team.

Driving commercial performance

Develop sales revenue through various business levers (performance analysis) and implement action plans

Prepare daily, weekly, and monthly reports for management

Ensure proper maintenance of the client database and propose loyalty initiatives using our CRM tool

Act as a relay of information between management and headquarters teams

Coordinate marketing actions at the store with the help of HQ. Seize opportunities according to local costumes.

Store management and brand representation

Ensure the brand image is upheld and act as a role model in terms of customer service, client experience, visual merchandising, sales ceremony, and client loyalty

Ensure the boutique is well maintained and that merchandising is aligned with in-store activities

Oversee stock management and inventory processes

Handle daily administrative management, as well as tracking orders, deliveries, supplies, etc.

Manage in-store animation plans according to marketing calendar (client events)

Team management

Support the definition of team roles and required profiles

Lead and unite this new team to foster collaboration and enthusiasm: prepare and organize daily team briefings, define motivating and challenging individual action plans to support skill development (monthly reviews, training, role definition, and task allocation, etc.)

Manage scheduling and optimize staffing according to business cycles

Promote exemplary behavior and ensure adherence to brand image standards

Candidate Profile:

Experience

Previous experience managing or supporting a team; you enjoy sharing your expertise and contributing to team development

Skills

Curious and sensitive to art, with the ability to communicate about brand collaborations

Strong analytical skills and a proactive mindset to contribute to reporting and new commercial initiatives to maximize store performance

Proactivity to organize local events, create partnerships and adapt to the city's local life.

Excellent organizational and adaptability skills, enabling you to thrive in a constantly evolving environment, test pilot initiatives, and report results to headquarters

Interpersonal skills

Excellent communication skills, enabling you to build strong relationships with clients, your team, and headquarters

Strong empathy and active listening skills, ensuring outstanding customer service

Excellent presentation and verbal communication

Fluent in both English and German (spoken and written), comfortable with an international clientele

Proficient in Microsoft Office and comfortable using digital tools in-store

Permanent full-time position - 42 hours per week, starting from January 2027