SALES ASSOCIATE - Floraïku Paris / Memo Paris - GLOBUS ZURICH

Memo Paris; Zürich; Sur place; CHF 70 000 - 90 000; Plein temps

Résumé du poste

Globus Zurich in Switzerland is seeking a Fragrance Expert to represent Floraïku Paris and Memo Paris, delivering a highly personalized luxury shopping experience at the counter. You will embody the brands’ aesthetics while engaging clients with expert fragrance guidance.

You will develop the boutique’s CRM to nurture VIP clients, organize exclusive events, monitor KPIs, and ensure inventory and displays meet global visual merchandising standards.

Qualifications

• Excellent interpersonal skills and a strong sense of customer service.
• Proactive, detail-oriented and a true team player with excellent personal presentation.
• Fluent in German and English; experience in luxury retail, perfumery or hospitality is a plus.

Responsabilités

• Represent Floraïku Paris and Memo Paris at Globus Zurich with brand integrity.
• Create a personalized sales experience while respecting Retail Excellence standards.
• Develop the boutique's CRM to engage with clients and drive sales; build VIP relationships.
• Develop and implement strategies to achieve and exceed sales objectives.
• Monitor KPIs and provide regular performance reports.
• Organize events and activations to drive visibility, engagement and sales.
• Welcome and host influencers in-store, delivering an exceptional brand experience.
• Oversee daily operations including inventory management and stock checks.
• Ensure counters/displays comply with visual merchandising guidelines.
• Consistently embody the brands' essence in client and partner interactions.

Connaissances

Customer service

Interpersonal skills

Teamwork

Attention to detail

Presentation

Multitasking

Description du poste

Floraïku Paris and Memo Paris are two fragrance houses founded by John and Clara Molloy, both inspired by art.

Floraïku Paris celebrates Japanese culture and the art of the haïku through olfactory poetry, while Memo Paris conceives its creations as Travel Notes - memories of destinations

As a Fragrance Expert representing Floraïku Paris and Memo Paris within Globus Zurich, you will be the ambassador of two exceptional universes. Your role is to offer each client a unique and memorable experience, through personalized advice.

Key Responsibilities

• Represent and embody the values and aesthetics of Floraïku and Memo Paris at all times.
• Create a personalized sales experience while respecting the Retail Excellence ceremonial standards.
• Develop the boutique’s CRM database to engage with clients and drive sales. Build and nurture lasting relationships with VIP clients and fragrance connoisseurs. Handle client inquiries and feedback with professionalism, empathy, and care.
• Develop and implement strategies to achieve and exceed sales objectives.
• Monitor key performance indicators (KPIs) and provide regular performance reports.
• Organize events and activations to drive visibility, engagement, and sales.
• Welcome and host influencers in-store, delivering an exceptional brand experience.
• Oversee daily operations, including inventory management, stock control, and regular inventory checks.
• Ensure the counters and displays are impeccably maintained and fully aligned with visual merchandising guidelines.
• Consistently embody the essence and values of the brands in all client and partner interactions.

What we are looking for in our next team member

• Excellent interpersonal skills and a strong sense of customer service.
• Proactive, detail-oriented, and a true team player with excellent personal presentation.
• Passionate about luxury retail and the fragrance industry.
• Strong organizational and multitasking abilities with great attention to detail.
• Fluency in German and English; previous experience in retail, perfumery, or hospitality is a plus.

Our group is an equal opportunity employer with a diverse, globally distributed workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, nationality, age or any other characteristic protected by law and our values.