SaaS Customer Success Manager — DACH (Hybrid)

TeamViewer GmbH; Zürich; Hybrid; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Onsite onboarding

Bonus potential

Stock options

Private pension benefits (BAV)

Public transport friendly offices

e-bike lease (Germany only)

Gyms partnerships

Corporate Benefits platform

Team events

Open door policy

Work From Abroad program

Diversity & inclusion

Zusammenfassung

TeamViewer GmbH is seeking a proactive Customer Success Manager to drive adoption and ensure value delivery for our SaaS customers in the DACH region. You will manage deployments, coordinate with cross-functional teams, and identify expansion opportunities.

In this role, you’ll establish strong relationships with stakeholders, train users, and advocate for customers within Product, Marketing, and Sales. A bilingual English/German capability is preferred.

Qualifikationen

• Must have strong customer-focused mindset and communication skills.
• Experience collaborating with customers at multiple organizational levels.
• Experience delivering enterprise software solutions is a plus.

Aufgaben

• Build and maintain relationships with key customer stakeholders.
• Coordinate deployment projects, trainings, and adoption activities.
• Collaborate with Support, Sales Engineering and PM teams to resolve issues.
• Champion the voice of the customer to Product, Marketing, and Sales.

Kenntnisse

Customer relationship management

SaaS experience

Stakeholder management

Ausbildung

Bachelor's or Master’s degree in Computer Science, Information Systems or related IT field

Jobbeschreibung

TeamViewer GmbH is seeking a proactive Customer Success Manager to drive adoption and ensure value delivery for our SaaS customers in the DACH region. You will manage deployments, coordinate with cross-functional teams, and identify expansion opportunities.

In this role, you’ll establish strong relationships with stakeholders, train users, and advocate for customers within Product, Marketing, and Sales. A bilingual English/German capability is preferred.