Customer Success Manager - DACH

TeamViewer; Zürich; Presencial; CHF 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite onboarding

Company stocks

Salary reviews

Performance bonus

Private pension top-up (BAV)

Public transport friendly offices

Gym discounts

Corporate Benefits access

Team events

Open door policy

Descripción de la vacante

TeamViewer is seeking a Customer Success Manager to ensure successful SaaS deployments and ongoing customer satisfaction in a fast-growing team. You will manage deployments, build strong relationships with client stakeholders, and coordinate cross-functional efforts with support, sales engineering and project management.

The role emphasizes voice-of-the-customer advocacy, health metric monitoring, and collaboration with Product and Marketing to maximize customer value and expansion opportunities.

Formación

• Degree in computer science, information systems or similar IT background.
• Fluency in English and German required.
• Experience with enterprise software deployments is a plus.

Responsabilidades

• Establish relationships with stakeholders, coordinate teams and identify deployment opportunities.
• Deliver trainings, product demos, deployments or troubleshooting sessions for customers.
• Work with support, sales engineering and project management to resolve issues.
• Champion the voice of the customer and monitor health metrics with Product & Marketing.

Conocimientos

English fluency

German fluency

Customer facing

Project management

Educación

Bachelor's degree in CS/IS

Descripción del empleo

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SaaS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.

• Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
• Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns
• Voice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will:
  • Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions
  • Support executive alignment and engagement with customers.
  • Connect customer feedback to Product & Marketing
  • Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers

Requirements

• Degree in computer science, information systems, applied computer science, or similar education with IT-related background
• Fluency in English and German is required
• Experience working in close customer collaboration, and the ability to effectively communicate at all levels
• Experience advocating for customers and the ability to foster and cultivate relationships with key customers
• Experience with managing projects and programs
• Related experience in delivering enterprise software solutions is a plus
• Available to visit (existing and potential) enterprise customers

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.