Customer Success Manager - DACH

TeamViewer; Genf; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Onsite onboarding at HQ

Company stocks

Sales bonus

Salary reviews

Public transport friendly offices

Work From Abroad Program

Job summary

TeamViewer is seeking a customer-focused professional to manage strategic relationships with enterprise clients in Switzerland. The role encompasses coordinating project teams, delivering trainings and deployments, and ensuring customer success across the lifecycle.

You will work with support, sales engineering and product teams to address issues and maximize value. Fluency in English and German is required, with a degree in CS/IT.

Qualifications

• Degree in computer science or IT-related field.
• Experience collaborating with customers at all levels.
• Project and program management experience.
• Experience delivering enterprise software is a plus.
• Willingness to visit enterprise customers.

Responsibilities

• Establish relationships with key stakeholders in client organizations and coordinate project teams.
• Deliver trainings, product demonstrations, deployments, or troubleshooting sessions.
• Collaborate with support, sales engineering and project management teams to resolve issues.
• Champion the voice of the customer and connect feedback to Product & Marketing.
• Develop customer champions and drive adoption across organizations.

Skills

Customer relationships

Project management

Stakeholder communication

Enterprise software

Travel readiness

Education

CS/IT degree

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
• Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns
• Voice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will:
• Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions
• Support executive alignment and engagement with customers.
• Connect customer feedback to Product & Marketing
• Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers

Requirements

• Degree in computer science, information systems, applied computer science, or similar education with IT-related background
• Fluency in English and German is required
• Experience working in close customer collaboration, and the ability to effectively communicate at all levels
• Experience advocating for customers and the ability to foster and cultivate relationships with key customers
• Experience with managing projects and programs
• Related experience in delivering enterprise software solutions is a plus
• Available to visit (existing and potential) enterprise customers

What We Offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.