RF Service Manager: Build & Lead Global Field Support

Global Clearance Solutions; Ostermundigen; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Symlab AG, a subsidiary of Global Clearance Solutions AG, is building a new Service Department in Switzerland. Based in Ostermundingen, the role focuses on on-site and remote technical support for RF systems, training, and customer relations across diverse cultures.

The ideal candidate holds a technical degree and 3–5 years in service or after-sales management, with fluency in German and English and willingness to travel internationally.

Qualifikationen

• Must have a degree in a technical field (Electrical/RF/Communications)
• 3-5 years in technical service, field service, customer support or after-sales management
• Hands-on mentality with on-site troubleshooting readiness
• Excellent communication and stakeholder management across cultures
• Fluent in German and English; French/Arabic an advantage
• Willingness to travel domestically and internationally

Aufgaben

• Build and establish the Service Department—defining strategy, processes, structures, and tools from the ground up
• Deliver technical customer support, remote and on-site, across RF systems
• Coordinate maintenance, repair, and field service operations for maximum system availability
• Develop, implement, and improve SLAs, ticketing systems, and service processes
• Manage spare parts, inventory, and service logistics to support operations
• Conduct technical training sessions and customer workshops, in Switzerland and internationally
• Build long-term customer relationships and be the primary contact for key accounts
• Ensure accurate technical documentation and full compliance with service and quality standards

Kenntnisse

RF technology

Communications engineering

Complex technical systems

Excellent communication

Stakeholder management

Travel willingness

German and English fluency

Ausbildung

Electrical Engineering / RF Technology / Communications Engineering degree

Jobbeschreibung

Symlab AG, a subsidiary of Global Clearance Solutions AG, is building a new Service Department in Switzerland. Based in Ostermundingen, the role focuses on on-site and remote technical support for RF systems, training, and customer relations across diverse cultures.

The ideal candidate holds a technical degree and 3–5 years in service or after-sales management, with fluency in German and English and willingness to travel internationally.