Service Manager (m/f/d)

Symlab GmbH; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Job summary

Symlab AG in Switzerland is seeking a Service Department lead to build and drive the service organization for RF systems. You will deliver technical customer support on-site and remotely, coordinate maintenance, and ensure service quality across borders.

The role requires a degree in Electrical Engineering or RF Tech, 3–5 years in technical service, strong communication, and a willingness to travel internationally. Fluency in German and English is essential.

Qualifications

• Degree in Electrical Engineering, RF Technology, or a related technical field.
• 3–5 years in technical service, field service, or after-sales support.
• Hands-on mindset with on-site troubleshooting readiness.
• Excellent communication and stakeholder management across cultures.
• Fluent in German and English; French and/or Arabic an advantage.
• Willingness to travel domestically and internationally.

Responsibilities

• Build and establish the Service Department—defining strategy, processes, structures, and tools.
• Deliver technical customer support, remote and on-site, for RF systems.
• Coordinate maintenance, repair, and field service operations to maximize availability.
• Develop and improve SLAs, ticketing systems, and service processes.
• Manage spare parts, inventory, and service logistics.
• Conduct technical training sessions and customer workshops in Switzerland and abroad.
• Build long-term customer relationships as the primary contact for key accounts.
• Ensure accurate technical documentation and compliance with standards.

Skills

RF technology

Customer support

Field service

Education

Electrical Engineering / RF Technology / Communications Engineering degree

Job description

Who we are

Mastering the RF spectrum– Symlab AG was founded in 2016 and is growing steadily in the development and production of equipment such as jammers, receivers, transmitters, monitoring and classification devices, radio direction finders and antidrone equipment. Symlab AG, headquartered in Freienbach, is a subsidiary of Global Clearance Solutions AG, which eliminates explosive threats and enables the reconstruction of war-torn regions.

Your Responsibilities

• Build and establish the Service Department — defining strategy, processes, structures, and tools from the ground up
• Deliver technical customer support, both remote and on-site, across our portfolio of RF systems
• Coordinate maintenance, repair, and field service operations to ensure maximum system availability
• Develop, implement, and continuously improve SLAs, ticketing systems, and service processes
• Manage spare parts, inventory, and service logistics to support efficient operations
• Conduct technical training sessions and customer workshops, both in Switzerland and internationally
• Build and nurture long-term customer relationships, serving as the primary point of contact for key accounts
• Ensure accurate technical documentation and full compliance with service and quality standards

Your Profile

• Degree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical field
• Strong expertise in RF technology, communications engineering, and complex technical systems
• 3-5 years of experience in technical service, field service, customer support, or after-sales management
• Hands-on mentality, with a readiness to perform customer interventions and troubleshooting on-site
• Excellent communication and stakeholder management skills, with the ability to work effectively across disciplines and cultures
• Structured, solution-oriented, and customer-focused approach to work
• Fluent in German and English; French and/or Arabic considered an advantage
• Willingness to travel, both domestically and internationally

We offer you

The opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart.

Your Location

Operations
Symlab AG
Güterstrasse 7
3072 Ostermundingen
Switzerland
www.symlab.ch

Contact details