RF Services Leader: Build & Support Global Clients

Personio; Ostermundigen; On-site; CHF 110,000 - 150,000; Full time

Job summary

Symlab AG in Switzerland seeks a Service Department Leader to build and shape the service organization, defining strategy, processes, and tools from the ground up. You will deliver technical customer support remotely and on-site across RF systems and manage field service operations to maximize system availability.

Travel locally and internationally, conduct trainings, and maintain strong relationships with key accounts.

Qualifications

• Degree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical field.
• 3–5 years of experience in technical service, field service, customer support, or after-sales management.
• Hands-on mentality with readiness to perform interventions and troubleshooting on-site.
• Excellent communication and stakeholder management across cultures and disciplines.
• Fluent in German and English; French and/or Arabic considered an advantage.

Responsibilities

• Build and establish the Service Department — defining strategy, processes, structures, and tools from the ground up
• Deliver technical customer support, both remote and on-site, across RF systems
• Coordinate maintenance, repair, and field service operations for maximum system availability
• Develop, implement, and continuously improve SLAs, ticketing systems, and service processes
• Manage spare parts, inventory, and service logistics to support efficient operations
• Conduct technical training sessions and customer workshops in Switzerland and internationally
• Build and nurture long-term customer relationships as primary contact for key accounts
• Ensure accurate technical documentation and full compliance with service and quality standards

Skills

RF technology

Communications engineering

Technical systems

Stakeholder management

Education

Electrical Engineering

Job description

Symlab AG in Switzerland seeks a Service Department Leader to build and shape the service organization, defining strategy, processes, and tools from the ground up. You will deliver technical customer support remotely and on-site across RF systems and manage field service operations to maximize system availability.

Travel locally and internationally, conduct trainings, and maintain strong relationships with key accounts.