RF Service Manager: Build & Lead Global Support

GCS Global Clearance Solutions; Ostermundigen; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Symlab AG in Switzerland is expanding its service organization and seeking a Head of Service to build and lead the new department. You will define the strategy, processes, and tools to deliver reliable RF system support across regions.

The role includes on-site and remote customer support, coordination of maintenance and logistics, and training activities for customers and partners worldwide. Strong leadership and travel willingness are required.

Qualifikationen

• Degree in Electrical Engineering, RF Technology, Communications Engineering, or related field.
• Strong expertise in RF technology and complex technical systems.
• 3-5 years in technical service, field service, customer support, or after-sales management.

Aufgaben

• Build and establish the Service Department — defining strategy, processes, structures, and tools from the ground up.
• Deliver technical customer support, both remote and on-site, across our RF systems portfolio.
• Coordinate maintenance, repair, and field service operations to ensure maximum system availability.
• Develop, implement, and continuously improve SLAs, ticketing systems, and service processes.
• Manage spare parts, inventory, and service logistics to support efficient operations.
• Conduct technical training sessions and customer workshops, both in Switzerland and internationally.
• Build and nurture long-term customer relationships, serving as the primary contact for key accounts.

Kenntnisse

RF technology

Technical service

Customer communication

Stakeholder management

Travel willingness

Ausbildung

Degree in Electrical Engineering, RF Technology, Communications Engineering, or related field

Jobbeschreibung

Symlab AG in Switzerland is expanding its service organization and seeking a Head of Service to build and lead the new department. You will define the strategy, processes, and tools to deliver reliable RF system support across regions.

The role includes on-site and remote customer support, coordination of maintenance and logistics, and training activities for customers and partners worldwide. Strong leadership and travel willingness are required.