Service Manager (m/f/d)

GCS; Ostermundigen; On-site; CHF 110,000 - 150,000; Full time

Job summary

Symlab AG in Switzerland seeks a Service Department Leader to build and shape the service organization, defining strategy, processes, and tools from the ground up. You will deliver technical customer support remotely and on-site across RF systems and manage field service operations to maximize system availability.

Travel locally and internationally, conduct trainings, and maintain strong relationships with key accounts.

Qualifications

• Degree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical field.
• 3–5 years of experience in technical service, field service, customer support, or after-sales management.
• Hands-on mentality with readiness to perform interventions and troubleshooting on-site.
• Excellent communication and stakeholder management across cultures and disciplines.
• Fluent in German and English; French and/or Arabic considered an advantage.

Responsibilities

• Build and establish the Service Department — defining strategy, processes, structures, and tools from the ground up
• Deliver technical customer support, both remote and on-site, across RF systems
• Coordinate maintenance, repair, and field service operations for maximum system availability
• Develop, implement, and continuously improve SLAs, ticketing systems, and service processes
• Manage spare parts, inventory, and service logistics to support efficient operations
• Conduct technical training sessions and customer workshops in Switzerland and internationally
• Build and nurture long-term customer relationships as primary contact for key accounts
• Ensure accurate technical documentation and full compliance with service and quality standards

Skills

RF technology

Communications engineering

Technical systems

Stakeholder management

Education

Electrical Engineering

Job description

Mastering the RF spectrum – Symlab AG was founded in 2016 and is growing steadily in the development and production of equipment such as jammers, receivers, transmitters, monitoring and classification devices, radio direction finders and antidrone equipment. Symlab AG, headquartered in Freienbach, is a subsidiary of Global Clearance Solutions AG, which eliminates explosive threats and enables the reconstruction of war-torn regions.

Your Responsibilities

• Build and establish the Service Department — defining strategy, processes, structures, and tools from the ground up
• Deliver technical customer support, both remote and on-site, across our portfolio of RF systems
• Coordinate maintenance, repair, and field service operations to ensure maximum system availability
• Develop, implement, and continuously improve SLAs, ticketing systems, and service processes
• Manage spare parts, inventory, and service logistics to support efficient operations
• Conduct technical training sessions and customer workshops, both in Switzerland and internationally
• Build and nurture long-term customer relationships, serving as the primary point of contact for key accounts
• Ensure accurate technical documentation and full compliance with service and quality standards

Your Profile

Degree in Electrical Engineering, RF Technology, Communications Engineering, or a related technical field

• Strong expertise in RF technology, communications engineering, and complex technical systems

3-5 years of experience in technical service, field service, customer support, or after-sales management

• Hands-on mentality, with a readiness to perform customer interventions and troubleshooting on-site
• Excellent communication and stakeholder management skills, with the ability to work effectively across disciplines and cultures
• Structured, solution-oriented, and customer-focused approach to work
• Fluent in German and English; French and/or Arabic considered an advantage
• Willingness to travel, both domestically and internationally

We offer you

The opportunity to play an active and meaningful role in shaping the future of our globally active company and to develop yourself within the company. Flat hierarchies, a pleasant working atmosphere, flexible working hours and workplace regulations as well as attractive compensation is what sets us apart.