RF Service Manager: Build & Lead Global Field Support

Symlab GmbH; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Job summary

Symlab AG in Switzerland is seeking a Service Department lead to build and drive the service organization for RF systems. You will deliver technical customer support on-site and remotely, coordinate maintenance, and ensure service quality across borders.

The role requires a degree in Electrical Engineering or RF Tech, 3–5 years in technical service, strong communication, and a willingness to travel internationally. Fluency in German and English is essential.

Qualifications

• Degree in Electrical Engineering, RF Technology, or a related technical field.
• 3–5 years in technical service, field service, or after-sales support.
• Hands-on mindset with on-site troubleshooting readiness.
• Excellent communication and stakeholder management across cultures.
• Fluent in German and English; French and/or Arabic an advantage.
• Willingness to travel domestically and internationally.

Responsibilities

• Build and establish the Service Department—defining strategy, processes, structures, and tools.
• Deliver technical customer support, remote and on-site, for RF systems.
• Coordinate maintenance, repair, and field service operations to maximize availability.
• Develop and improve SLAs, ticketing systems, and service processes.
• Manage spare parts, inventory, and service logistics.
• Conduct technical training sessions and customer workshops in Switzerland and abroad.
• Build long-term customer relationships as the primary contact for key accounts.
• Ensure accurate technical documentation and compliance with standards.

Skills

RF technology

Customer support

Field service

Education

Electrical Engineering / RF Technology / Communications Engineering degree

Job description

Symlab AG in Switzerland is seeking a Service Department lead to build and drive the service organization for RF systems. You will deliver technical customer support on-site and remotely, coordinate maintenance, and ensure service quality across borders.

The role requires a degree in Electrical Engineering or RF Tech, 3–5 years in technical service, strong communication, and a willingness to travel internationally. Fluency in German and English is essential.