Remote Account Manager - Crypto Fintech Growth & Onboarding

WhiteBIT Group; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Paid leave 24 days

Holidays off

Remote work

Job summary

Whitepay, part of the WhiteBIT ecosystem, is seeking an Account Manager/Customer Success expert to onboard and manage crypto and fiat clients across borders. You’ll coordinate with Support, Product, Engineering and Compliance to ensure smooth onboarding, renewals, and high client satisfaction in a fast-growing fintech environment.

Role requires 2–3 years in crypto/fintech, strong English (B2) and Ukrainian/Russian as plus, experience with Zendesk/Jira, and the ability to explain crypto concepts

Qualifications

• 2–3 years in account management, customer success, or client management in crypto/fintech or IT product company
• Experience managing B2C/B2B clients, preferably merchants, partners, or enterprise accounts
• Ability to explain crypto-related concepts to clients with no experience with crypto

Responsibilities

• Onboard assigned clients, configure accounts, and manage product-related tasks
• Coordinate client requests with internal teams (Support, Development, Compliance, AML) as needed
• Maintain and update internal documentation and knowledge bases
• Facilitate client verification processes (KYC/KYB) with Compliance
• Oversee contract negotiations and renewals
• Conduct product onboarding and training sessions for clients
• Provide clients with instructions and guidance
• Collect client feedback and propose product or process improvements
• Communicate product updates and announcements to clients
• Assist in resolving complex or non-standard client issues
• Process refunds for client transactions as required
• Prepare client-specific reports upon request
• Schedule: Mon-Fri 9-17 CET, Sat-Sun-off

Tools

Zendesk

Jira Service Management

Job description

Whitepay, part of the WhiteBIT ecosystem, is seeking an Account Manager/Customer Success expert to onboard and manage crypto and fiat clients across borders. You’ll coordinate with Support, Product, Engineering and Compliance to ensure smooth onboarding, renewals, and high client satisfaction in a fast-growing fintech environment.

Role requires 2–3 years in crypto/fintech, strong English (B2) and Ukrainian/Russian as plus, experience with Zendesk/Jira, and the ability to explain crypto concepts