Account Manager (Whitepay) • 3-5 years of experience •

WhiteBIT Group; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Paid leave 24 days

Holidays off

Remote work

Job summary

Whitepay, part of the WhiteBIT ecosystem, is seeking an Account Manager/Customer Success expert to onboard and manage crypto and fiat clients across borders. You’ll coordinate with Support, Product, Engineering and Compliance to ensure smooth onboarding, renewals, and high client satisfaction in a fast-growing fintech environment.

Role requires 2–3 years in crypto/fintech, strong English (B2) and Ukrainian/Russian as plus, experience with Zendesk/Jira, and the ability to explain crypto concepts

Qualifications

• 2–3 years in account management, customer success, or client management in crypto/fintech or IT product company
• Experience managing B2C/B2B clients, preferably merchants, partners, or enterprise accounts
• Ability to explain crypto-related concepts to clients with no experience with crypto

Responsibilities

• Onboard assigned clients, configure accounts, and manage product-related tasks
• Coordinate client requests with internal teams (Support, Development, Compliance, AML) as needed
• Maintain and update internal documentation and knowledge bases
• Facilitate client verification processes (KYC/KYB) with Compliance
• Oversee contract negotiations and renewals
• Conduct product onboarding and training sessions for clients
• Provide clients with instructions and guidance
• Collect client feedback and propose product or process improvements
• Communicate product updates and announcements to clients
• Assist in resolving complex or non-standard client issues
• Process refunds for client transactions as required
• Prepare client-specific reports upon request
• Schedule: Mon-Fri 9-17 CET, Sat-Sun-off

Tools

Zendesk

Jira Service Management

Job description

Remote 3-5 years of experience Full-time English - Upper-Intermediate (B2) Ukrainian - Native

Join Whitepay – Innovate the Future of Payments!

At Whitepay, we’re revolutionizing how businesses and individuals interact with crypto and fiat payments. As part of the WhiteBIT ecosystem, we provide seamless, secure, and scalable payment solutions that bridge traditional finance with blockchain-powered transactions.We’re looking for passionate innovators to help us redefine digital payments worldwide. If you’re excited about fintech, crypto, and building cutting-edge financial solutions, this is your chance to make a real impact!

Why You’ll Love Working Here:

Shape the Future – Build next-gen payment solutions at the intersection of crypto and finance.

Innovate & Create – Your ideas will help businesses integrate digital assets effortlessly.

Global Impact – Be part of a team driving financial innovation worldwide, shaping the future of payments across industries and borders.

Tech-Driven Culture – Join a team of fintech and blockchain enthusiasts pushing the industry forward.

Requirements

• 2–3 years of experience as an Account Manager / Customer Success Manager / Client Manager in a crypto, fintech, payments, or IT product company
• Proven experience managing B2C/B2B clients, preferably merchants, partners, or enterprise accounts
• Strong understanding of crypto products and infrastructure (wallets, blockchain networks, stablecoins, on-chain transactions, confirmations, fees)
• Hands-on experience with ticketing systems (Zendesk, Jira Service Management, or similar)
• Experience with crypto payments, exchanges, or blockchain-based platforms
• Ability to explain crypto-related concepts to clients with no experience with crypto
• Experience coordinating client issues with Customer Support, Product, Engineering, and Operations teams
• Understanding of KYC/AML, compliance, and risk-sensitive environments
• Experience managing onboarding and renewals
• Strong negotiation and relationship-management skills
• Upper-intermediate written and verbal English (B2), Advanced/Native written and verbal Ukrainian, Russian, additional languages are a plus
• Strong analytical skills to track account health, usage metrics, and churn signals
• High level of ownership, accountability, and attention to detail
• Ability to work independently in a fast-paced, scaling product environment
• Comfortable handling escalations and high-value clients
• Experience working with international customers and multiple time zones
• Nice to have: experience with APIs, integrations, payment flows, or merchant dashboards

Responsibilities

• Responsible for onboarding assigned clients, account setup, and product-related tasks
• Coordinate client requests with internal teams (Support, Development, Compliance, AML) as needed
• Maintain and update internal documentation and knowledge bases
• Facilitate client verification processes (KYC/KYB) in collaboration with Compliance
• Overseeing contract negotiations and renewals
• Conducting product onboarding and training sessions for clients
• Provide clients with instructions and guidance
• Collect client feedback and propose product or process improvements
• Communicate product updates and announcements to clients
• Assist in resolving complex or non-standard client issues
• Process refunds for client transactions as required
• Prepare client-specific reports upon request
• Schedule: Mon-Fri 9-17 CET, Sat-Sun- off

Working terms

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• 24 calendar days of paid leave.
• Additional days off for national holidays.

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.