Product owner service management e supporto

Jobup; Chur; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Varied role

Security context work

Flexible hours

Chur workplace

Job summary

The Cantonal Police of Graubünden seeks an ICT Product Owner to define and implement IT service requirements and to advance service management and support processes. The role focuses on ensuring secure operation of IT services and improving user experience for staff in a security-sensitive context.

Based in Chur with flexible work-time options, you collaborate closely with ICT operations and the IT office, coordinate releases, manage licenses, and contribute to incident handling during on-call

Qualifications

• Formal ICT training with service-management experience.
• Strong communication and organisational skills.
• Ability to explain complex IT concepts clearly.

Responsibilities

• Identify, prioritise and implement requirements with internal/external stakeholders.
• Develop service management and support processes.
• Coordinate releases to improve user experience and satisfaction.
• Identify problems/risks and develop solutions; support IT incidents and license management.

Skills

IT service mgmt

Communication skills

Clear IT concepts

Education

ICT specialist certificate (federal)

Further CS/BI training (SSS/SUP)

Job description

Join the Grisons Police in Coira as an ICT Product Owner! Work in a diverse, trilingual Canton.

Tasks

• Capture, define, and implement IT service requirements effectively.
• Continuously develop service management and support processes.
• Coordinate project releases to enhance user experience and satisfaction.

Skills

• Completed IT training with professional experience in service management.
• Strong communication and organizational skills needed.
• Ability to explain complex IT concepts clearly.

Together for Graubünden

The only trilingual canton in Switzerland is diverse in economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.

Product Owner Service Management and Support

Cantonal Police | 60-100 % | Chur

The ICT service management team of the Cantonal Police of Graubünden ensures, as a service provider, the smooth and secure operation of over 600 workstations and mobile devices. To strengthen our team, we are looking immediately or by agreement for a motivated person as ICT product owner. In close collaboration with the ICT operations team and the IT office, you ensure that our staff can benefit from optimal IT services.

Tasks

• Identifying, prioritising and implementing requirements and needs in collaboration with internal and external stakeholders
• Continuous development of service management in the IT field and support processes
• Coordinating and accompanying releases and changes
• Identifying problems and risks as well as developing appropriate solutions
• Leading projects aimed at improving user experience and satisfaction
• Collaborating in license management
• Supporting the team in managing IT incidents

What we offer you

• A varied and responsible role within a motivated team
• The opportunity to actively contribute to the development of ICT service management in a particularly security-sensitive context, such as the Cantonal Police
• Flexible working time models, including job sharing
• Workplace in Chur, well connected by public transport

What we expect from you

• Completed training as an ICT specialist with a federal certificate of competence, ideally supplemented by further professional training in computer science or business informatics at SSS/SUP level
• Several years of professional experience and in-depth specialist knowledge in the IT sector
• Experience as a product owner or business analyst, ideally in the field of service management and IT support
• Strong communication and organisational skills as well as an independent and solution-oriented working method
• Good understanding of user experience, service quality and information security
• Ability to explain complex technical concepts clearly and appropriately to the target audience
• Good knowledge of German; knowledge of Italian is an advantage
• Willingness to provide on-call service periodically (4–6 weeks per year)

If you have any questions, Michele Donnicola, ICT manager, is happy to assist you at telephone number 081 257 72 82.

Application deadline: 29 November 2026