Product Owner - IT Service Management & UX (Flexible Hours)

Jobup; Chur; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working time models

Job sharing

Well-connected workplace in Chur

Job summary

The Cantonal Police Graubünden is seeking a proactive ICT Product Owner in Chur to join the ICT Service Management team. You will gather requirements, prioritize them with stakeholders, and continuously improve IT service management and support processes to ensure secure, efficient operations across 600+ devices.

You will lead projects to boost user experience and customer satisfaction, participate in license management, and support incident handling.

Qualifications

• Must have completed training in computer science or related field.
• Experience as Product Owner or Business Analyst in service management and support ideal.
• Strong communication and coordination abilities required.

Responsibilities

• Record, prioritize, and implement requirements with stakeholders.
• Continuously develop IT service management and support processes.
• Coordinate and support releases and changes.
• Identify problems and risks and develop solutions.
• Lead projects to improve user experience and customer satisfaction.
• Assist in license management and incident handling.

Skills

Product Owner experience

IT service management

Communication & coordination

User experience focus

Education

EFZ in Computer Science with HF/FH level in CS or Business Informatics

Job description

The Cantonal Police Graubünden is seeking a proactive ICT Product Owner in Chur to join the ICT Service Management team. You will gather requirements, prioritize them with stakeholders, and continuously improve IT service management and support processes to ensure secure, efficient operations across 600+ devices.

You will lead projects to boost user experience and customer satisfaction, participate in license management, and support incident handling.