Product Owner Gestion des services et support

Jobup; Chur; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working time models

Job sharing

Well-connected workplace in Chur

Job summary

The Cantonal Police Graubünden is seeking a proactive ICT Product Owner in Chur to join the ICT Service Management team. You will gather requirements, prioritize them with stakeholders, and continuously improve IT service management and support processes to ensure secure, efficient operations across 600+ devices.

You will lead projects to boost user experience and customer satisfaction, participate in license management, and support incident handling.

Qualifications

• Must have completed training in computer science or related field.
• Experience as Product Owner or Business Analyst in service management and support ideal.
• Strong communication and coordination abilities required.

Responsibilities

• Record, prioritize, and implement requirements with stakeholders.
• Continuously develop IT service management and support processes.
• Coordinate and support releases and changes.
• Identify problems and risks and develop solutions.
• Lead projects to improve user experience and customer satisfaction.
• Assist in license management and incident handling.

Skills

Product Owner experience

IT service management

Communication & coordination

User experience focus

Education

EFZ in Computer Science with HF/FH level in CS or Business Informatics

Job description

Join the Kantonspolizei Graubünden as a Product Owner! Experience a dynamic work environment with opportunities for growth.

Tasks

• Gather and prioritize requirements from various stakeholders.
• Enhance IT service management and support processes continuously.
• Lead projects to improve user experience and customer satisfaction.

Skills

• Completed IT education; experience in IT and as a Product Owner.
• Strong communication and coordination abilities required.
• Understanding of user experience and service quality essential.

Together for Graubünden

Graubünden is the only trilingual canton in Switzerland and is economically, culturally and politically diverse. With 7106 km², it is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts and countless days of sunshine. The Cantonal Administration of Graubünden is as diverse as our landscape. Bring your skills and help shape the future of the Cantonal Administration with us.

Product Owner Service Management and Support

Cantonal Police | 60-100 % | Chur

Your environment
The ICT Service Management team of the Cantonal Police Graubünden ensures the smooth and secure operation of over 600 workstations and mobile devices as a service provider. To strengthen our team, we are looking for a motivated personality as an ICT Product Owner with immediate effect or by arrangement. In close cooperation with the ICT operations team and the Office for Informatics, you ensure that our employees receive the best possible IT service.

Your area of responsibility

• Recording, prioritising and implementing requirements and needs together with internal and external stakeholders
• Continuous development of IT service management and support processes
• Coordination and support of releases and changes
• Identification of problems and risks as well as development of appropriate solutions
• Leading projects to improve user experience and customer satisfaction
• Participation in license management
• Supporting the team in handling incidents

What we offer you

• A varied and responsible role in a committed team
• The opportunity to actively shape ICT service management in the security-critical environment of the Cantonal Police
• Flexible working time models, including job sharing
• Workplace in Chur with good public transport connections

What we expect from you

• Completed training in computer science EFZ, ideally supplemented by further training in computer science or business informatics at HF/FH level
• Several years of professional experience and in-depth expertise in the IT field
• Experience as a Product Owner or Business Analyst, ideally in service management and support
• Strong communication and coordination skills as well as an independent and solution-oriented working style
• Good understanding of user experience, service quality and information security
• The ability to explain complex technical contexts clearly and appropriately for the target audience
• Good knowledge of German; knowledge of other cantonal languages is an advantage
• Willingness to perform periodic on-call duty (4-6 weeks per year)

If you have any questions, Michele Donnicola, Head of ICT, will be happy to assist you at 081 257 72 82.
Application deadline: 29 November 2026