ICT Product Owner: Service Management & Support

Jobup; Chur; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Varied role

Security context work

Flexible hours

Chur workplace

Job summary

The Cantonal Police of Graubünden seeks an ICT Product Owner to define and implement IT service requirements and to advance service management and support processes. The role focuses on ensuring secure operation of IT services and improving user experience for staff in a security-sensitive context.

Based in Chur with flexible work-time options, you collaborate closely with ICT operations and the IT office, coordinate releases, manage licenses, and contribute to incident handling during on-call

Qualifications

• Formal ICT training with service-management experience.
• Strong communication and organisational skills.
• Ability to explain complex IT concepts clearly.

Responsibilities

• Identify, prioritise and implement requirements with internal/external stakeholders.
• Develop service management and support processes.
• Coordinate releases to improve user experience and satisfaction.
• Identify problems/risks and develop solutions; support IT incidents and license management.

Skills

IT service mgmt

Communication skills

Clear IT concepts

Education

ICT specialist certificate (federal)

Further CS/BI training (SSS/SUP)

Job description

The Cantonal Police of Graubünden seeks an ICT Product Owner to define and implement IT service requirements and to advance service management and support processes. The role focuses on ensuring secure operation of IT services and improving user experience for staff in a security-sensitive context.

Based in Chur with flexible work-time options, you collaborate closely with ICT operations and the IT office, coordinate releases, manage licenses, and contribute to incident handling during on-call