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Andermatt Swiss Alps AG; Andermatt; Remote; CHF 70,000 - 120,000; Full time

Job summary

Andermatt Swiss Alps AG in Uri, Switzerland seeks a guest-focused travel concierge to welcome walk-in and referred guests, clarify travel dates, group profiles, interests, accommodation wishes, budget and decision timing. You will present El Gouna and other destinations with storytelling; prepare proposals with partners and guide them to completion; maintain CRM and keep enquiries and bookings up to date.

Fluent German and English; Arabic a plus; 2–4 years in travel consulting; weekends/seasonal

Qualifications

• Professional qualification in travel, tourism, hospitality, sales or customer service.
• 2–4 years in travel consulting, reservations, concierge, luxury retail or premium hospitality.
• Experience in needs analysis, proposal preparation and booking coordination.
• Confident use of CRM, booking, payment and follow-up systems.
• Fluent German and English; Arabic a plus.

Responsibilities

• Welcome walk-in and referred guests, clarify travel dates, preferences and budgets.
• Present El Gouna and other destinations with storytelling and approved materials.
• Prepare travel proposals and bookings with partners; guide them to completion.
• Maintain CRM; keep enquiries, proposals and booking statuses accurate.
• Host guests with beverages and light hospitality per standards.
• Support hotel and concierge referrals, partner visits and seasonal campaigns.
• Escalate complex issues promptly and assist other areas as needed.

Skills

Fluent German

Fluent English

Arabic a plus

CRM experience

Booking coordination

Education

Travel/hospitality qualification

Tools

CRM systems

Booking platforms

Payments systems

Job description

Andermatt Swiss Alps AG in Uri, Switzerland seeks a guest-focused travel concierge to welcome walk-in and referred guests, clarify travel dates, group profiles, interests, accommodation wishes, budget and decision timing. You will present El Gouna and other destinations with storytelling; prepare proposals with partners and guide them to completion; maintain CRM and keep enquiries and bookings up to date.

Fluent German and English; Arabic a plus; 2–4 years in travel consulting; weekends/seasonal