International Patent Client Advisor

World Intellectual Property Organization; Genf; Vor Ort; CHF 32.000 - 59.000; Vollzeit

Zusammenfassung

World Intellectual Property Organization (Geneva) seeks an Assistant Client Advisor for PCT Client Service Teams 5, 6 and 9 and PCT Operations Service 1. This limited-term post involves handling international patent applications, multi-language processing, and high-quality client service.

The role requires two languages (one English) with strong communication, data entry and IT skills, plus a willingness to work within established processes and deadlines. Contract: 2 years, Geneva-based.

Qualifikationen

• First-level university degree.
• At least two years of relevant professional experience with patents.
• Experience with formalities examination of patent applications.
• Experience in customer service.
• Excellent written and spoken knowledge of one language and a good knowledge of a second language, (one of which is English), among PCT publication languages: French, German, or Spanish.
• Knowledge of other PCT publication languages: Arabic, Chinese, Japanese, Korean, Portuguese or Russian.

Aufgaben

• Identify repetitive defects for the same client in daily work, communicate with Principal Client Advisors or Client Advisors, and reach out to clients as instructed.
• Examine in at least two languages formality requirements of standard international applications, ensuring conformity with set standards; process, carry out data entry and check international applications and related documents for completeness, acknowledge receipt, and follow-up as required; forward more complex examination formalities issues to Team Head for follow-up.
• Ensure high level of customer services to users and reply to queries in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.
• Carry out publication preparation and review work; ensure publication and republication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.
• Participate in team meetings and provide input towards improving internal work processes and workflows.
• On request, participate in customer support on PCT electronic services.
• On request, participate in testing PCT electronic systems and tools.
• Keep abreast of and work in line with established work processes.
• Perform other related tasks as required.

Kenntnisse

IT skills

Multilingual communication

Client service

Ausbildung

First-level university degree

Tools

PCT systems

Jobbeschreibung

World Intellectual Property Organization (Geneva) seeks an Assistant Client Advisor for PCT Client Service Teams 5, 6 and 9 and PCT Operations Service 1. This limited-term post involves handling international patent applications, multi-language processing, and high-quality client service.

The role requires two languages (one English) with strong communication, data entry and IT skills, plus a willingness to work within established processes and deadlines. Contract: 2 years, Geneva-based.