UBS Card Center - IT Service Management Engineer 100% (f/m/d)

UBS; Glattbrugg; Hybrid; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

UBS Card Center AG in Glattbrugg seeks an IT Service Manager to design, implement and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather customer requirements, tailor workflows and ensure seamless execution across cross-functional teams.

The role emphasizes incident, problem, change, and service request management, plus CMDB and asset management. Strong scripting (JavaScript, Python, Shell) and bilingual communication (German and English) are essential.

Qualifications

• Experience with BMC Helix ITSM SaaS and Remedy.
• Strong understanding of ITSM processes and workflows.
• Proficient in scripting for workflow automation.

Responsibilities

• Analyze and capture customer ITSM requirements.
• Design and implement custom workflows in BMC Helix ITSM.
• Develop, debug and optimize ITSM solutions for incidents, problems, changes, and service requests.
• Configure systems and tailor enhancements to business needs.
• Collaborate with cross-functional teams to deliver ITSM solutions.
• Create and maintain technical documentation and blueprints.

Skills

BMC Helix ITSM

Remedy

Innovation Studio

ITSM processes

Scripting

English & German

Tools

BMC Helix ITSM SaaS

BMC Helix Innovation Studio

Remedy

Job description

Job Type

Full Time

Job Reference #

342220BR

City

Glattbrugg

Key Responsibilities

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
• perform system configurations, customizations, and enhancements to meet business needs
• work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations
• develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints

The team

In your responsibility as an IT Service Manager you will play a key role in the design, implementation, and optimization of IT Service Management solutions for the UBS Card Center using BMC Helix ITSM SaaS. You will be responsible for gathering customer requirements, designing tailored workflows and ensuring seamless execution. You will work closely with cross-functional teams to deliver high-quality ITSM solutions that enhance operational efficiency and compliance for our business.

Your Skills And Experience

• strong hands-on experience with BMC Helix ITSM SaaS and Remedy
• solid understanding of BMC Helix Innovation Studio
• expertise in Developing Workflows using BMC Helix Digital Workplace Catalog.Solid understanding of ITSM processes (Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management)
• experience in scripting and automation for workflow optimization (e.g., via JavaScript, Python, or Shell scripting)
• excellent teamwork abilities and communication skills in German and English
• strong ability to translate business needs into technical solutions

About Us

UBS Card Center AG with its headquarters in Glattbrugg and an additional office in Manno TI is part of UBS Switzerland AG and employs over 750 people. As the leading credit card processor in Switzerland, we process over 3 million Visa and Mastercard credit cards. In doing so, we stand close by our customers' side - with experience, commitment and vision.

Join us

• At UBS Card Center we embrace flexible working arrangements and offer different working models such as part-time, job-sharing and hybrid working.

Our purpose-driven culture and global infrastructure help us connect and collaborate in agile ways to meet all our business needs. A working environment driven by innovation, digitalization, new mobile payment methods and customer experience awaits you.