Onsite IT Support Specialist - Windows 11 & Teams Rooms (Zurich)

SIX; Zürich; Presencial; CHF 75.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension fund (60% financed by SIX)

Extended maternity/paternity leave

Public transport and food discounts

Access to learning platforms

Descripción de la vacante

SIX is seeking an hands-on Onsite IT Supporter for our Zurich site to ensure stable, user-centric services. You will be a primary on-site contact, resolve complex issues, and help standardize our workplace environment in collaboration with central IT and external partners.

The role is fully office-based at Hardturmstrasse 201, 8005 Zürich, with responsibilities spanning Windows 11, Microsoft 365, AD/Azure, Intune, and Teams Rooms. Fluency in German and solid English are required.

Formación

• 2–4+ years of onsite IT support experience in enterprise environments.
• Strong hands-on skills in Windows 11 and Microsoft 365.
• Practical experience with hardware support and structured rollouts.
• Solid understanding of Active Directory / Azure AD and basic Intune tasks.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN) for onsite troubleshooting.
• Experience with ticketing and asset processes, SLA oriented mindset.
• High service orientation, reliability, structured working style, and clear communication.
• German fluent (spoken and written); good English for documentation and support interaction.
• ITIL Foundation or comparable certification.
• Experience in large enterprise environments.
• Knowledge around Microsoft Teams Rooms and meeting room technology.

Responsabilidades

• Provide onsite 2nd level support for Windows 11 clients and standard workplace services, with 1st level backup.
• Handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
• Install, replace, and troubleshoot end-user devices (laptops, monitors, docking stations, peripherals).
• Support Microsoft 365, Active Directory / Azure AD user and access management.
• Operate and support printers, meeting rooms, and collaboration tech (Teams Rooms, video conferencing).
• Support Endpoint Management (Intune / MEM) for device enrollment and compliance checks.
• Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms).
• Support rollouts, pilots, and refresh cycles with central engineering teams.
• Ensure accurate documentation of solutions, processes, and how-tos.
• Work closely with 3rd level engineering, service providers, and internal stakeholders.
• Support smaller workplace IT projects and continuous improvement initiatives.
• Act as a reliable onsite counterpart for central initiatives and standards.

Conocimientos

Onsite IT support

Windows 11 troubleshooting

Microsoft 365 administration

Active Directory / Azure AD

Intune / Endpoint Manager

ITIL Foundation

German fluency

English for documentation

Educación

ITIL Foundation or equivalent certification

Herramientas

ITSM ticketing system

Intune / MEM

Descripción del empleo

SIX is seeking an hands-on Onsite IT Supporter for our Zurich site to ensure stable, user-centric services. You will be a primary on-site contact, resolve complex issues, and help standardize our workplace environment in collaboration with central IT and external partners.

The role is fully office-based at Hardturmstrasse 201, 8005 Zürich, with responsibilities spanning Windows 11, Microsoft 365, AD/Azure, Intune, and Teams Rooms. Fluency in German and solid English are required.