IT Workplace Support Specialist

SIX; Zürich; Sur place; CHF 75 000 - 100 000; Plein temps

Avantages offerts par ce poste

Pension fund (60% financed by SIX)

Extended maternity/paternity leave

Public transport and food discounts

Access to learning platforms

Résumé du poste

SIX is seeking an hands-on Onsite IT Supporter for our Zurich site to ensure stable, user-centric services. You will be a primary on-site contact, resolve complex issues, and help standardize our workplace environment in collaboration with central IT and external partners.

The role is fully office-based at Hardturmstrasse 201, 8005 Zürich, with responsibilities spanning Windows 11, Microsoft 365, AD/Azure, Intune, and Teams Rooms. Fluency in German and solid English are required.

Qualifications

• 2–4+ years of onsite IT support experience in enterprise environments.
• Strong hands-on skills in Windows 11 and Microsoft 365.
• Practical experience with hardware support and structured rollouts.
• Solid understanding of Active Directory / Azure AD and basic Intune tasks.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN) for onsite troubleshooting.
• Experience with ticketing and asset processes, SLA oriented mindset.
• High service orientation, reliability, structured working style, and clear communication.
• German fluent (spoken and written); good English for documentation and support interaction.
• ITIL Foundation or comparable certification.
• Experience in large enterprise environments.
• Knowledge around Microsoft Teams Rooms and meeting room technology.

Responsabilités

• Provide onsite 2nd level support for Windows 11 clients and standard workplace services, with 1st level backup.
• Handle incidents and service requests via ITSM, including IMACD activities and escalation coordination.
• Install, replace, and troubleshoot end-user devices (laptops, monitors, docking stations, peripherals).
• Support Microsoft 365, Active Directory / Azure AD user and access management.
• Operate and support printers, meeting rooms, and collaboration tech (Teams Rooms, video conferencing).
• Support Endpoint Management (Intune / MEM) for device enrollment and compliance checks.
• Contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms).
• Support rollouts, pilots, and refresh cycles with central engineering teams.
• Ensure accurate documentation of solutions, processes, and how-tos.
• Work closely with 3rd level engineering, service providers, and internal stakeholders.
• Support smaller workplace IT projects and continuous improvement initiatives.
• Act as a reliable onsite counterpart for central initiatives and standards.

Connaissances

Onsite IT support

Windows 11 troubleshooting

Microsoft 365 administration

Active Directory / Azure AD

Intune / Endpoint Manager

ITIL Foundation

German fluency

English for documentation

Formation

ITIL Foundation or equivalent certification

Outils

ITSM ticketing system

Intune / MEM

Description du poste

For our Workplace IT team, we are looking for a hands-on Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

Please note that this is full office-based position.

The office: Hardturmstrasse 201, 8005

What You Will Do

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
• support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
• contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
• support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
• ensure accurate documentation of solutions, processes, and how tos
• work closely with 3rd level engineering, service providers, and internal stakeholders
• support smaller workplace IT projects and continuous improvement initiatives
• act as a reliable onsite counterpart for central initiatives and standards

What You Bring

• 2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments
• strong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• practical experience with hardware support and structured rollouts
• solid understanding of Active Directory / Azure AD and basic Intune tasks
• basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
• experience working with ticketing and asset processes, SLA oriented mindset
• high service orientation, reliability, structured working style, and clear communication
• German fluent (spoken and written); good English for documentation and support interaction
• ITIL Foundation or comparable certification
• experience in large enterprise environments
• know how around Microsoft Teams Rooms and meeting room technology

What We Offer

• Pension fund -> Attractive Pension Fund (60% financed by SIX as employer)
• Extended maternity/paternity leave (100% paid) and extra family allowance
• Public transport and food discounts -> Discounts on public transport (ZVV and SBB), monthly paid parking spaces (availability depending on location) and food and beverage
• Access to technical and language learning platforms -> Free subscription to business and language learning platforms