Deskside IT Support Engineer — Visp (Freelance, On-Site)

Swiss IT Solutions CH GmbH; Oberwallis; On-site; CHF 74,000 - 129,000; Part time

Job summary

Swiss IT Solutions CH GmbH seeks an experienced IT Support Engineer for on-site deskside and end-user IT support at a client site in Visp, Switzerland. The role is freelance for one year, starting ASAP and requiring on-site work in Visp.

You will troubleshoot hardware, software, desktops, laptops, and printers, support Windows and macOS, and manage incidents in ServiceNow or similar systems while adhering to security procedures and SLAs.

Qualifications

• 3–5 years of desktop/ deskside IT support experience.
• At least 3 years of face-to-face support.
• 3+ years supporting Windows and macOS.
• Knowledge of AD, SCCM, JAMF or similar tools.
• Networking basics: VLAN, DHCP, DNS.
• Familiar with ServiceNow or similar ticketing systems.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide deskside and face-to-face IT support to end users.
• Troubleshoot hardware, software, desktops, laptops and printers.
• Support Windows and macOS environments.
• Install, configure, deploy, and reimage computers.
• Manage incidents and service requests via ServiceNow or similar tools.
• Assist with Active Directory, user accounts and password resets.
• Support IT asset management and hardware replacements.
• Follow IT security procedures and SLAs.

Skills

Deskside support

IT support

Desktop support

Windows

macOS

Active Directory

SCCM

JAMF

Networking basics

VLAN/DHCP/DNS

ServiceNow

Ticketing systems

Troubleshooting

Communication

Tools

ServiceNow

SCCM

JAMF

Active Directory

Job description

Swiss IT Solutions CH GmbH seeks an experienced IT Support Engineer for on-site deskside and end-user IT support at a client site in Visp, Switzerland. The role is freelance for one year, starting ASAP and requiring on-site work in Visp.

You will troubleshoot hardware, software, desktops, laptops, and printers, support Windows and macOS, and manage incidents in ServiceNow or similar systems while adhering to security procedures and SLAs.