On-Site Customer Service Specialist – German & English

Mag45 Bv; Selzach; Presencial; CHF 90.000 - 120.000; Jornada completa

Descripción de la vacante

MAG45 is seeking an On-Site Customer Service Employee for a major client site in Selzach (CH). You will be the frontline contact for operational questions, translate issues into solutions, and manage orders, quotes and the order book while coordinating with the customer to resolve problems and maintain KPI targets.

You will also handle material flow, ensure goods are received in a timely, orderly stock, and report KPI results to the Teamlead Onsite Operations.

Formación

• Bachelor level preferably in a technical area.
• 3-5 years of experience in a technical environment with a focus on commercial goals.
• Experience in multinational environments.
• Native German and fluent English; French is a plus.
• MS Excel is mandatory; ERP systems experience is a big plus.

Responsabilidades

• Be the first point of contact between the customer and MAG45 on site.
• Handle orders and quotations in the system and manage the order book; communicate and follow up with the customer.
• Receive customer complaints and advise on MAG45 products; guard and improve KPIs.
• Identify deviations in contracts and support the route to customer satisfaction.
• Ensure materials handling, goods are received and stock is well organized.

Conocimientos

German (native)

English (fluent)

Analytical

Team player

Commercial awareness

Educación

Bachelor's degree in a technical field

Herramientas

MS Excel

ERP systems

Descripción del empleo

MAG45 is seeking an On-Site Customer Service Employee for a major client site in Selzach (CH). You will be the frontline contact for operational questions, translate issues into solutions, and manage orders, quotes and the order book while coordinating with the customer to resolve problems and maintain KPI targets.

You will also handle material flow, ensure goods are received in a timely, orderly stock, and report KPI results to the Teamlead Onsite Operations.