German-Speaking Deskside Support Engineer (Onsite, Switzerland)

Teceze; Opfikon; On-site; CHF 70,000 - 110,000; Full time

Job summary

Teceze is seeking an experienced Deskside Support Engineer for an onsite IT role in Switzerland. You will provide onsite and remote support to end users, troubleshoot Windows OS, Microsoft 365, desktops and peripherals, and manage IMACD activities using ServiceNow.

The ideal candidate has hands-on hardware, software and network troubleshooting skills, strong customer service abilities, and German language proficiency as a mandatory requirement for this onsite position.

Qualifications

• Experience in Deskside/Desktop/EUC support.
• Strong knowledge of Windows OS and Microsoft 365.
• Hands-on hardware, software and network troubleshooting.
• Experience with ITSM tools such as ServiceNow.
• German language proficiency is mandatory.

Responsibilities

• Provide onsite and remote IT support to end users.
• Troubleshoot Windows OS, Microsoft 365, desktops, laptops, printers and peripherals.
• Install, configure, upgrade and replace end-user devices.
• Handle incidents and service requests with timely ticket resolution.
• Coordinate with Service Desk, infrastructure teams, vendors and other support teams.
• Deliver professional and customer-focused IT support.

Skills

Windows OS

Microsoft 365

Onsite IT support

Customer service

Communication

Troubleshooting hardware

LAN/Wi-Fi

Tools

ServiceNow

Job description

Teceze is seeking an experienced Deskside Support Engineer for an onsite IT role in Switzerland. You will provide onsite and remote support to end users, troubleshoot Windows OS, Microsoft 365, desktops and peripherals, and manage IMACD activities using ServiceNow.

The ideal candidate has hands-on hardware, software and network troubleshooting skills, strong customer service abilities, and German language proficiency as a mandatory requirement for this onsite position.