On-site Customer Service Employee

Mag45 Bv; Selzach; Presencial; CHF 90.000 - 120.000; Jornada completa

Descripción de la vacante

MAG45 is seeking an On-Site Customer Service Employee for a major client site in Selzach (CH). You will be the frontline contact for operational questions, translate issues into solutions, and manage orders, quotes and the order book while coordinating with the customer to resolve problems and maintain KPI targets.

You will also handle material flow, ensure goods are received in a timely, orderly stock, and report KPI results to the Teamlead Onsite Operations.

Formación

• Bachelor level preferably in a technical area.
• 3-5 years of experience in a technical environment with a focus on commercial goals.
• Experience in multinational environments.
• Native German and fluent English; French is a plus.
• MS Excel is mandatory; ERP systems experience is a big plus.

Responsabilidades

• Be the first point of contact between the customer and MAG45 on site.
• Handle orders and quotations in the system and manage the order book; communicate and follow up with the customer.
• Receive customer complaints and advise on MAG45 products; guard and improve KPIs.
• Identify deviations in contracts and support the route to customer satisfaction.
• Ensure materials handling, goods are received and stock is well organized.

Conocimientos

German (native)

English (fluent)

Analytical

Team player

Commercial awareness

Educación

Bachelor's degree in a technical field

Herramientas

MS Excel

ERP systems

Descripción del empleo

MAG45 is one of the leading industrial supply integrators in Europe and operates worldwide. We manage supply chains on behalf of our customers for MRO (Maintenance, Repair & Operation) and BOM (Bill of Material) products. As one of the pioneers in integrated supply, MAG45 has built a successful international track record with well-known multinational market-leaders in medtech, hightech-, pharma, FMCG- and manufacturing industries. We are looking for an On-Site Customer Service Employee who will be working on the premises of one of MAG45’s biggest customers located in Selzach (CH), one of the world’s leading medical technology companies.

The job

As the On- Site Customer Service Employee, you will enjoy a wide array of activities. You are the first point of contact between the customer and MAG45 for all operational questions. Translating operational questions to solutions is your daily activity. You act as a Customer Service contact person for this specific site, administrative handling of orders/quotations in the system and managing the order book, communicating and following up issues with the customer, receiving customer complaints, and offering advice on MAG45 products are your responsibilities. Moreover, you are the gatekeeper of the KPI’s. You achieve this by guarding and improving internal KPI’s, translating internal KPI’s to external reports, and ensuring that customers meet their commitments with regards to orders and payments.

In this role, you have a very strong sense of ownership and you know what the expectations of the customer and how to achieve the results like to no other. You are capable of proactively identify deviations in contracts and support the route to the customer satisfaction. Your operational responsibilities also entails the handling of materials, making sure the goods are received and on place. You help us to achieve that promise to our customer that we provide order, tidiness and well organized stock is realized at all times.

The On-Site Customer Service Employee reports to the Teamlead Onsite Operations of the MAG45 Switzerland hub.

We look for

Your previous employers describe you as self-supportive, accurate, and orderly in your tasks with the mindset of delivering the best customer experience. You are a team player and you have experience working with teams with different priorities. You are commercially sensitive: when an opportunity occurs, you do not hesitate to take the appropriate actions. You are systematic and analytical in your decision-making process and ensure that the timing and your advice is right while giving advice to the customer.

You have

• Bachelor level preferably in a technical area
• Minimum 3-5 years of experience in a technical environment with concern for commercial goals.
• Experience in working in a multi-disciplinary and multinational environment
• Native German speaker and fluent in English (written and spoken), French is a plus.
• Experience in working with Microsoft Office (MS Excel is mandatory)
• Experience in working with ERP systems is a big plus point
• Lives within a reasonable daily travel distance to Selzach or any city near it

Our offer

MAG45 is an international market leader. We are the reference in integrated supply. We continuously develop our differentiating value proposition. We are part of the financially sound Solar Group and brand-independent. MAG45 is a non-hierarchical organization where we encourage our employees to take initiatives, be entrepreneurial, work on personal development and grasp career opportunities. We offer excellent primary and secondary employment conditions.