Night Front Desk & Guest Services Manager

MRH-Zermatt SA; Zermatt; On-site; CHF 90,000 - 120,000; Part time

Job summary

MRH-Zermatt SA is seeking a Night Front Office Manager in Zermatt for the winter season. The role covers night shifts with Sunday and holiday work, overseeing check-ins, guest services and nightly audits.

You will ensure accurate postings, generate reports for management, and maintain order and safety across the hotel. The position requires strong English and German language skills for communication with guests and staff, and involves 50–100% workload with contract timing from 01.11.2026 to

Qualifications

• Night front office management experience preferred.
• Experience with ISO quality management standards beneficial.
• Night audit and cash handling experience advantageous.

Responsibilities

• Handle check-in and check-out for late arrivals and departures.
• Provide guest services during night shifts and ensure quality standards.
• Conduct nightly audit, reconcile transactions and balance accounts.
• Verify and post charges for rooms and services.
• Prepare and review guest bills and close daily cash sheets.
• Address guest complaints to achieve satisfactory resolutions.
• Operate the telephone switchboard and perform basic admin tasks.
• Maintain hotel premises and ensure safety during night hours.

Skills

English proficiency

German proficiency

Job description

MRH-Zermatt SA is seeking a Night Front Office Manager in Zermatt for the winter season. The role covers night shifts with Sunday and holiday work, overseeing check-ins, guest services and nightly audits.

You will ensure accurate postings, generate reports for management, and maintain order and safety across the hotel. The position requires strong English and German language skills for communication with guests and staff, and involves 50–100% workload with contract timing from 01.11.2026 to