Medical Affairs Ops & Patient Services Leader

Takeda; Switzerland; On-site; CHF 132,000 - 182,000; Full time

Job summary

Takeda is seeking a Switzerland-based Medical Affairs Operations & Patient Services Manager. You will drive operational excellence, medical quality, and compliance across the CH territory and the Central Europe cluster, partnering with QA, Ethics & Compliance, Regulatory Affairs, and Digital teams.

You will establish and manage Patient Support Programs, oversee data quality and analytics, and coordinate cross-border activities to ensure compliant, efficient processes and exceptional

Qualifications

• Advanced degree or equivalent in Life Sciences, Pharmacy, Medicine, or related field.
• Experience in Medical Affairs or Medical Operations, Quality Management, or Patient Services.
• Strong understanding of GxP and regulatory requirements.
• Experience managing quality systems, audits, CAPAs, SOPs, and compliance processes.
• Project management with multiple complex initiatives.

Responsibilities

• Lead operational excellence initiatives across Medical Affairs, improving processes, governance, efficiency and compliance.
• Serve as focal point for medical quality activities, audits, CAPA management, and compliance monitoring.
• Partner with stakeholders to implement harmonized Medical Affairs processes across regions.

Skills

Project management

Stakeholder management

Data analytics

Quality mindset

Cross-functional collaboration

Communication

Education

Advanced degree in Life Sciences/Pharmacy/Medicine (PhD/PharmD/MD preferred)

Tools

TrackWise

PromoMats

MARV

DMS

LMS

Job description

Takeda is seeking a Switzerland-based Medical Affairs Operations & Patient Services Manager. You will drive operational excellence, medical quality, and compliance across the CH territory and the Central Europe cluster, partnering with QA, Ethics & Compliance, Regulatory Affairs, and Digital teams.

You will establish and manage Patient Support Programs, oversee data quality and analytics, and coordinate cross-border activities to ensure compliant, efficient processes and exceptional