Medical Affairs Ops & Patient Services Leader

Takeda Pharmaceutical Co.; Glattbrugg; On-site; CHF 132,000 - 182,000; Full time

Job summary

Takeda is seeking a Medical Affairs Operations & Patient Services Manager in Zurich to lead operational excellence, medical quality, compliance, and patient support program management across Switzerland and the Central Europe cluster.

You will partner with Medical Advisors, QA, Regulatory, Pharmacovigilance, and Digital teams to harmonize processes, drive data quality, manage vendors, and support innovative patient engagement initiatives.

Qualifications

• Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred).
• Experience within the pharmaceutical industry, preferably in Medical Affairs, Medical Operations, Medical Excellence, Quality Management, or Patient Services.
• Strong understanding of GxP, Medical Affairs compliance requirements, and pharmaceutical industry regulations.
• Experience managing quality systems, audits, inspections, CAPAs, SOPs, and compliance processes.
• Demonstrated project management expertise with the ability to manage multiple complex initiatives simultaneously.
• Strong stakeholder management skills with the ability to influence across functions and countries without direct authority.
• Experience managing external vendors and service providers.
• Data-driven mindset with experience utilizing analytics and operational metrics to drive business improvement.
• Knowledge of Medical Affairs systems such as TrackWise, PromoMats, MARV, DMS, LMS, or equivalent platforms.
• Strong communication, collaboration, and presentation skills.
• Fluent English required; German, French, or Italian considered an advantage.

Responsibilities

• Lead operational excellence initiatives across Medical Affairs, continuously improving processes, governance, efficiency, and compliance.
• Serve as the Medical Affairs focal point for medical quality activities, audits, inspections, CAPA management, and compliance monitoring.
• Partner with local, regional, and global stakeholders to implement harmonized and future-ready Medical Affairs processes.
• Establish, manage, and continuously improve Patient Support Programs (PSPs), ensuring compliant execution, vendor oversight, performance monitoring, and exceptional patient experience.
• Act as Medical Affairs Data Steward, driving data quality, analytics, and insights across Medical Affairs activities.
• Oversee Medical Affairs quality systems and platforms, including document, learning, and content management systems.
• Collaborate with Digital, Data & Technology teams to support digital health solutions and innovative patient engagement initiatives.
• Manage vendors and external partners supporting patient services, evidence generation, and medical operations activities.
• Drive a quality-focused culture by embedding continuous improvement, compliance, and best practices throughout Medical Affairs.
• Coordinate cross-border processes and ensure effective execution of activities requiring regional alignment and governance.
• Monitor operational performance metrics and develop reporting mechanisms that support decision-making and organizational improvement.

Education

Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred)

Tools

TrackWise

PromoMats

MARV

DMS

LMS

Job description

Takeda is seeking a Medical Affairs Operations & Patient Services Manager in Zurich to lead operational excellence, medical quality, compliance, and patient support program management across Switzerland and the Central Europe cluster.

You will partner with Medical Advisors, QA, Regulatory, Pharmacovigilance, and Digital teams to harmonize processes, drive data quality, manage vendors, and support innovative patient engagement initiatives.