Medical Operations & PSP Manager - Central Europe Cluster (f/m/d)

Takeda Pharmaceutical Co.; Glattbrugg; On-site; CHF 132,000 - 182,000; Full time

Job summary

Takeda is seeking a Medical Affairs Operations & Patient Services Manager in Zurich to lead operational excellence, medical quality, compliance, and patient support program management across Switzerland and the Central Europe cluster.

You will partner with Medical Advisors, QA, Regulatory, Pharmacovigilance, and Digital teams to harmonize processes, drive data quality, manage vendors, and support innovative patient engagement initiatives.

Qualifications

• Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred).
• Experience within the pharmaceutical industry, preferably in Medical Affairs, Medical Operations, Medical Excellence, Quality Management, or Patient Services.
• Strong understanding of GxP, Medical Affairs compliance requirements, and pharmaceutical industry regulations.
• Experience managing quality systems, audits, inspections, CAPAs, SOPs, and compliance processes.
• Demonstrated project management expertise with the ability to manage multiple complex initiatives simultaneously.
• Strong stakeholder management skills with the ability to influence across functions and countries without direct authority.
• Experience managing external vendors and service providers.
• Data-driven mindset with experience utilizing analytics and operational metrics to drive business improvement.
• Knowledge of Medical Affairs systems such as TrackWise, PromoMats, MARV, DMS, LMS, or equivalent platforms.
• Strong communication, collaboration, and presentation skills.
• Fluent English required; German, French, or Italian considered an advantage.

Responsibilities

• Lead operational excellence initiatives across Medical Affairs, continuously improving processes, governance, efficiency, and compliance.
• Serve as the Medical Affairs focal point for medical quality activities, audits, inspections, CAPA management, and compliance monitoring.
• Partner with local, regional, and global stakeholders to implement harmonized and future-ready Medical Affairs processes.
• Establish, manage, and continuously improve Patient Support Programs (PSPs), ensuring compliant execution, vendor oversight, performance monitoring, and exceptional patient experience.
• Act as Medical Affairs Data Steward, driving data quality, analytics, and insights across Medical Affairs activities.
• Oversee Medical Affairs quality systems and platforms, including document, learning, and content management systems.
• Collaborate with Digital, Data & Technology teams to support digital health solutions and innovative patient engagement initiatives.
• Manage vendors and external partners supporting patient services, evidence generation, and medical operations activities.
• Drive a quality-focused culture by embedding continuous improvement, compliance, and best practices throughout Medical Affairs.
• Coordinate cross-border processes and ensure effective execution of activities requiring regional alignment and governance.
• Monitor operational performance metrics and develop reporting mechanisms that support decision-making and organizational improvement.

Education

Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred)

Tools

TrackWise

PromoMats

MARV

DMS

LMS

Job description

Medical Affairs Operations & Patient Services Manager

The Medical Affairs Operations & Patient Services Manager is a Switzerland-based role within Medical Affairs, reporting directly to the Cluster Medical Head, Central Europe. The position is responsible for driving operational excellence, medical quality, compliance oversight, patient support program management across the CH territory and across the cluster central europe for the cluster medical affairs team. The role plays a critical part in ensuring compliant, efficient, and innovative Medical Affairs processes while partnering closely with Medical Advisors, Quality Assurance, Ethics & Compliance, Regulatory Affairs, Pharmacovigilance, and Digital, Data & Technology teams.

How You Will Contribute

Lead operational excellence initiatives across Medical Affairs, continuously improving processes, governance, efficiency, and compliance.

Serve as the Medical Affairs focal point for medical quality activities, audits, inspections, CAPA management, and compliance monitoring.

Partner with local, regional, and global stakeholders to implement harmonized and future-ready Medical Affairs processes.

Establish, manage, and continuously improve Patient Support Programs (PSPs), ensuring compliant execution, vendor oversight, performance monitoring, and exceptional patient experience.

Act as Medical Affairs Data Steward, driving data quality, analytics, and insights across Medical Affairs activities.

Oversee Medical Affairs quality systems and platforms, including document, learning, and content management systems.

Collaborate with Digital, Data & Technology teams to support digital health solutions and innovative patient engagement initiatives.

Manage vendors and external partners supporting patient services, evidence generation, and medical operations activities.

Drive a quality-focused culture by embedding continuous improvement, compliance, and best practices throughout Medical Affairs.

Coordinate cross-border processes and ensure effective execution of activities requiring regional alignment and governance.

Monitor operational performance metrics and develop reporting mechanisms that support decision-making and organizational improvement.

Skills and Qualifications

• Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred).
• Experience within the pharmaceutical industry, preferably in Medical Affairs, Medical Operations, Medical Excellence, Quality Management, or Patient Services.
• Strong understanding of GxP, Medical Affairs compliance requirements, and pharmaceutical industry regulations.
• Experience managing quality systems, audits, inspections, CAPAs, SOPs, and compliance processes.
• Demonstrated project management expertise with the ability to manage multiple complex initiatives simultaneously.
• Strong stakeholder management skills with the ability to influence across functions and countries without direct authority.
• Experience managing external vendors and service providers.
• Data-driven mindset with experience utilizing analytics and operational metrics to drive business improvement.
• Knowledge of Medical Affairs systems such as TrackWise, PromoMats, MARV, DMS, LMS, or equivalent platforms.
• Strong communication, collaboration, and presentation skills.
• Fluent English required; German, French, or Italian considered an advantage.

What You Bring

As an experienced Medical Affairs professional, you thrive in a highly regulated and complex environment where operational excellence, compliance, and innovation must coexist. You are comfortable working independently while influencing diverse cross-functional stakeholders across the organization. You possess a strong understanding of Medical Affairs operations, medical quality systems, evidence generation processes, and patient support programs. You use data and insights to identify opportunities, solve complex problems, and implement sustainable improvements. You consistently demonstrate a patient-focused mindset, strong business acumen, and the ability to navigate ambiguity while maintaining the highest standards of quality, ethics, and compliance. You are recognized as a trusted partner who drives collaboration, enables execution, and contributes to Takeda's performance culture and enterprise-first mindset.

Why Join Us

This role offers a unique opportunity to shape the future of Medical Affairs operations within the Central Europe Cluster, driving impact across patient services, medical quality, operational excellence, evidence generation, and digital innovation while working directly with the Cluster Medical Leader Team.

Locations

Zurich, Switzerland

Base Salary Range

CHF132,000.00 - CHF181,500.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

About Takeda

Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own.

Equal Opportunity Employer

Takeda is an equal opportunity employer.