Medical Affairs Operations & PSP Lead

Takeda; Zürich; On-site; CHF 132,000 - 182,000; Full time

Job summary

Takeda in Zurich, Switzerland seeks an experienced Medical Affairs Operations & Patient Services Manager to lead quality, compliant operations and PSPs across CH and Central Europe. You will partner with QA, Regulatory, Pharmacovigilance, and Digital teams to enable efficient processes and innovative patient engagement.

Fluency in English is required; German/French/Italian are advantages. The role emphasizes governance, CAPA, vendor oversight, and data-driven improvement in Medical Affairs, with

Qualifications

• Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred).
• Experience in Medical Affairs, Medical Operations, Medical Excellence, Quality Management, or Patient Services.
• Strong understanding of GxP and pharmaceutical regulations.
• Experience managing quality systems, audits, CAPAs, SOPs, and compliance processes.
• Data-driven with analytics and operational metrics experience.
• Ability to influence across functions and countries without direct authority.

Responsibilities

• Lead operational excellence initiatives across Medical Affairs, improving processes and governance.
• Serve as focal point for medical quality activities, audits, CAPA management, and compliance monitoring.
• Partner with stakeholders to implement harmonized Medical Affairs processes.
• Establish and manage Patient Support Programs with vendor oversight and performance monitoring.
• Act as Medical Affairs Data Steward, driving data quality and insights.
• Oversee quality systems and platforms like document, learning, and content management.
• Collaborate to support digital health solutions and patient engagement initiatives.
• Manage vendors and external partners supporting patient services and evidence generation.
• Drive a quality-focused culture with continuous improvement and compliance.
• Coordinate cross-border processes for regional alignment and governance.
• Monitor performance metrics and develop reporting for decision-making.

Skills

GxP knowledge

Project management

Vendor management

Data analytics

TrackWise knowledge

PromoMats knowledge

English fluency

Education

Advanced degree in Life Sciences/Pharmacy/Medicine (PhD/PharmD/MD preferred)

Tools

TrackWise

PromoMats

MARV

DMS

LMS

Job description

Takeda in Zurich, Switzerland seeks an experienced Medical Affairs Operations & Patient Services Manager to lead quality, compliant operations and PSPs across CH and Central Europe. You will partner with QA, Regulatory, Pharmacovigilance, and Digital teams to enable efficient processes and innovative patient engagement.

Fluency in English is required; German/French/Italian are advantages. The role emphasizes governance, CAPA, vendor oversight, and data-driven improvement in Medical Affairs, with