Med Affairs Operations & Patient Services Lead (Switzerland)

Takeda Pharmaceutical Co.; Zürich; À distance; CHF 132 000 - 182 000; Plein temps

Résumé du poste

Takeda Pharmaceutical Co. in Zürich, Switzerland, is seeking a Medical Affairs Operations & Patient Services Manager to drive operational excellence, medical quality, and compliance across the CH territory and the Central Europe cluster.

You will partner with Medical Advisors, QA, Ethics & Compliance, Regulatory, Pharmacovigilance, and D&T to implement harmonized processes and patient support initiatives. The role emphasizes data-driven decision making, vendor oversight, and continuous

Qualifications

• Advanced degree in Life Sciences, Pharmacy, Medicine, or related field (PhD, PharmD, MD preferred).
• Experience within the pharmaceutical industry, preferably in Medical Affairs, Medical Operations, Medical Excellence, Quality Management, or Patient Services.
• Strong understanding of GxP, Medical Affairs compliance requirements, and pharmaceutical industry regulations.
• Experience managing quality systems, audits, inspections, CAPAs, SOPs, and compliance processes.
• Demonstrated project management expertise with the ability to manage multiple complex initiatives simultaneously.
• Strong stakeholder management skills with the ability to influence across functions and countries without direct authority.
• Experience managing external vendors and service providers.
• Data-driven mindset with experience utilizing analytics and operational metrics to drive business improvement.
• Knowledge of Medical Affairs systems such as TrackWise, PromoMats, MARV, DMS, LMS, or equivalent platforms.
• Strong communication, collaboration, and presentation skills.
• Fluent English required; German, French, or Italian considered an advantage.

Responsabilités

• Lead operational excellence initiatives across Medical Affairs, continuously improving processes, governance, efficiency, and compliance.
• Serve as the Medical Affairs focal point for medical quality activities, audits, inspections, CAPA management, and compliance monitoring.
• Partner with local, regional, and global stakeholders to implement harmonized and future-ready Medical Affairs processes.
• Establish, manage, and continuously improve Patient Support Programs (PSPs), ensuring compliant execution, vendor oversight, performance monitoring, and exceptional patient experience.
• Act as Medical Affairs Data Steward, driving data quality, analytics, and insights across Medical Affairs activities.
• Oversee Medical Affairs quality systems and platforms, including document, learning, and content management systems.
• Collaborate with Digital, Data & Technology teams to support digital health solutions and innovative patient engagement initiatives.
• Manage vendors and external partners supporting patient services, evidence generation, and medical operations activities.
• Drive a quality-focused culture by embedding continuous improvement, compliance, and best practices throughout Medical Affairs.
• Coordinate cross-border processes and ensure effective execution of activities requiring regional alignment and governance.
• Monitor operational performance metrics and develop reporting mechanisms that support decision-making and organizational improvement.

Connaissances

Project management

Stakeholder management

Vendor management

Data analytics

Communication skills

Fluent English

Formation

Advanced degree in Life Sciences/Pharmacy/Medicine

Outils

TrackWise

PromoMats

MARV

DMS

LMS

Description du poste

Takeda Pharmaceutical Co. in Zürich, Switzerland, is seeking a Medical Affairs Operations & Patient Services Manager to drive operational excellence, medical quality, and compliance across the CH territory and the Central Europe cluster.

You will partner with Medical Advisors, QA, Ethics & Compliance, Regulatory, Pharmacovigilance, and D&T to implement harmonized processes and patient support initiatives. The role emphasizes data-driven decision making, vendor oversight, and continuous