Life Sciences IT Analyst — On-Site Support

Cytiva; Grens; On-site; CHF 90,000 - 120,000; Full time

Job summary

Cytiva is seeking an IT Analyst to deliver on-site L1/L2 IT support across diverse environments, ensuring uptime and productivity. You will resolve endpoint and connectivity issues and manage device lifecycles, while maintaining accurate asset records and ITSM ticketing.

The role emphasizes structured problem solving, ITIL processes, and collaboration with global IT teams, with travel ~10% and English/French fluency required.

Qualifications

• Hands-on IT support with incident resolution capability.
• Customer-focused communicator who provides clear updates.
• Structured troubleshooter for L1/L2 endpoint, app, and connectivity issues.
• Process-driven with ITIL discipline and quality ticketing.
• Reliable team player who takes ownership and collaborates across IT domains.
• Willingness to travel ~10% domestically or internationally; fluent in English and French; German a plus.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and connectivity issues.
• Support device lifecycle management to ensure ready-to-use tech.
• Execute site changes and deployments per processes and risk controls.
• Maintain asset records and high-quality ITSM ticketing for visibility and improvement.

Skills

IT support

Customer communication

ITIL discipline

Ticketing/documentation

Endpoint troubleshooting

Travel 10%

English & French

Job description

Cytiva is seeking an IT Analyst to deliver on-site L1/L2 IT support across diverse environments, ensuring uptime and productivity. You will resolve endpoint and connectivity issues and manage device lifecycles, while maintaining accurate asset records and ITSM ticketing.

The role emphasizes structured problem solving, ITIL processes, and collaboration with global IT teams, with travel ~10% and English/French fluency required.