Life-Science IT Analyst: On-Site Support & Impact

Cytiva; Eysins; On-site; CHF 90,000 - 120,000; Full time

Job summary

Cytiva, a Danaher company, is at the forefront of life sciences, diagnostics and biotechnology. The IT Analyst role safeguards site uptime, end-user productivity, and operational continuity by delivering hands-on L1/L2 IT support across office, warehouse, manufacturing and lab environments.

You will own incident resolution, request fulfilment, and on-site support while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

Qualifications

• Hands-on IT support in operational environments.
• Clear update delivery to end users, site leaders and technical teams.
• Strong ITIL discipline with ticketing, documentation and follow-through.
• Reliable team player who collaborates and builds IT capability across domains.
• Willingness to travel ~10% domestically or internationally; fluent in French and English; German a bonus.

Responsibilities

• Deliver on-site L1/L2 IT support for end users and devices to restore productivity.
• Diagnose and resolve endpoint, collaboration, and connectivity issues across site-critical environments.
• Manage device lifecycle: build, deploy, maintain, replace to ensure ready‑to‑use tech.
• Execute site changes and deployments per defined processes and risk controls.
• Maintain asset records and high-quality ticketing in ITSM tools for visibility and improvement.

Skills

IT support

Customer communication

Troubleshooting

ITIL discipline

Documentation

Collaboration

Travel up to 10%

Tools

ITSM tools

Job description

Cytiva, a Danaher company, is at the forefront of life sciences, diagnostics and biotechnology. The IT Analyst role safeguards site uptime, end-user productivity, and operational continuity by delivering hands-on L1/L2 IT support across office, warehouse, manufacturing and lab environments.

You will own incident resolution, request fulfilment, and on-site support while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.