IT Analyst

Danaher; Basel; On-site; CHF 90,000 - 110,000; Full time

Job summary

Cytiva, part of Danaher, is seeking an IT Analyst to safeguard site uptime, deliver hands-on end-user support, and partner with global IT teams for reliable tech performance.

The role focuses on L1/L2 incident resolution, request fulfilment, and on-site support across office, warehouse, manufacturing, and lab environments. Fluent English and French preferred; travel ~10% may be required.

Qualifications

• Hands-on IT support professional experienced in restoring service quickly in operational environments.
• Strong customer-focused communication with clear updates and ability to work with end users and technical teams.
• Process-driven with ITIL discipline and high-quality ticketing and documentation.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services to minimize downtime.
• Diagnose and resolve endpoint, collaboration, and connectivity issues for stable day-to-day operations.
• Manage device lifecycle: build, deploy, maintain, replace to ensure reliable tech.
• Execute site changes and deployments per processes and risk controls.
• Maintain asset records, documentation, and high-quality ITSM ticketing for visibility.

Skills

IT support

ITIL

Ticketing

Tools

ITSM tools

Job description

Professional - P2

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives - and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The IT Analyst is a business-critical frontline role that safeguards site uptime, operational continuity, and end-user productivity by delivering hands-on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site-critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability.

This position reports to the Director, Digital Workplace Services EMEA, part of the Infrastructure and Operations team.

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

• Execute site changes and deployments in line with defined processes, standards, and risk controls.

• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Who you are:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams. Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.

• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.

• Willingness and ability to travel as required approximately 10% domestically or internationally. Fluency in French and English is required. German language skills would be an advantage.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .