IT Analyst

Cytiva; Basel; On-site; CHF 85,000 - 120,000; Full time

Job summary

Cytiva in Basel is seeking an IT Analyst to safeguard site uptime and end-user productivity across office, warehouse, manufacturing, and lab environments.

You will own L1/L2 incident resolution, requests, and on-site support while partnering with senior IT teams to reduce disruption and sustain reliable technology performance. Travel ~10% and multilingual skills are required.

Qualifications

• Hands-on IT support in operationally sensitive environments.
• Strong ITIL discipline and ticketing quality.
• Customer-focused communicator with clear updates.
• Team player who collaborates across IT domains.
• Willingness to travel ~10% domestically or internationally; bilingual EN/FR, German a plus.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain daily operations.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure reliable technology.
• Execute site changes and deployments per defined processes, standards, and risk controls.
• Maintain accurate asset records and high-quality ticketing in ITSM tools.

Skills

IT support

ITIL

End-user support

Documentation

Ticketing

Tools

ITSM tools

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Professional – P2

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career.

Learn about the Danaher Business System which makes everything possible.

The IT Analyst is a business‑critical frontline role that safeguards site uptime, operational continuity, and end‑user productivity by delivering hands‑on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on‑site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site‑critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability.

This position reports to the Director, Digital Workplace Services EMEA, part of the Infrastructure and Operations team.

What You Will Do

• Deliver on‑site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day‑to‑day operations across site‑critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready‑to‑use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high‑quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Who You Are

• Hands‑on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer‑focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams. Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
• Process‑driven operator with strong ITIL discipline and a consistent record of high‑quality ticketing, documentation, and follow‑through.
• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.
• Willingness and ability to travel as required approximately 10% domestically or internationally. Fluency in French and English is required. German language skills would be an advantage.

For more information, visit www.danaher.com.

For more information, visit www.danaher.com.