Lead IT Support Team: Complex Issue Solver & Excellence

Who is Hiring; Carouge; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

CeRFI is seeking a Local IT Support Team Leader to unite a team and ensure service excellence for thousands of users. The role focuses on leadership, complex issue resolution, and acting as a technical escalation point in a demanding environment.

The ideal candidate will have proven IT support leadership, strong communication, and hands-on expertise across Windows, macOS, and mobile devices, along with ITIL-aligned processes in an international setting.

Qualifikationen

• Leadership experience in IT support teams
• Ability to resolve complex incidents across platforms
• Fluent in French and English
• ITIL certification preferred

Aufgaben

• Lead IT support team to deliver service excellence
• Act as technical escalation point for complex incidents
• Coordinate with international environments and multicultural teams
• Maintain knowledge management and technical documentation

Kenntnisse

IT leadership

Team management

Organisational skills

Communication skills

Problem solving

Windows/macOS/mobile support

ITIL knowledge

French (Fluent)

English (Fluent)

Tools

Microsoft Intune

Microsoft 365

Active Directory

Microsoft Entra ID

ITSM tools

ITIL processes

Jobbeschreibung

CeRFI is seeking a Local IT Support Team Leader to unite a team and ensure service excellence for thousands of users. The role focuses on leadership, complex issue resolution, and acting as a technical escalation point in a demanding environment.

The ideal candidate will have proven IT support leadership, strong communication, and hands-on expertise across Windows, macOS, and mobile devices, along with ITIL-aligned processes in an international setting.