Desktop Support Engineer — Fast-Response IT Troubleshooter

Join; Zürich; Hybrid; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Join is seeking a Band 2 Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot and document steps in our ticketing system. You will engage supervisors to ensure consistency across shifts in the IT Support Center and help resolve faults across core platforms.

The ideal candidate has 2–3 years of Windows desktop support experience, strong problem-solving skills and the ability to work off-hours when required to support projects or emergencies.

Qualifikationen

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum 18 months of IT experience.
• Windows 7-11, Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergencies.

Aufgaben

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS versions and Microsoft Office.
• Support Mac systems to assist Apple users.
• Install, upgrade, support and troubleshoot printers, hardware.
• Perform general preventative maintenance on computers and laptops.
• Perform remedial repairs on desktops, laptops, printers and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.
• Collaborate across IT domains and support project-based work.

Kenntnisse

Analytical skills

Troubleshooting

Multi-tasking

Communication

Customer service

Ausbildung

Bachelor’s Degree or equivalent in Computer Science or related field

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Active Directory

GPOs

MS Office 365

Enterprise antivirus solutions

Jobbeschreibung

Join is seeking a Band 2 Desktop Technician to provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot and document steps in our ticketing system. You will engage supervisors to ensure consistency across shifts in the IT Support Center and help resolve faults across core platforms.

The ideal candidate has 2–3 years of Windows desktop support experience, strong problem-solving skills and the ability to work off-hours when required to support projects or emergencies.