Junior IT Helpdesk Technician — Remote & On-Site Support

Glion Institute; Randogne; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Les Roches, Crans-Montana, Switzerland, is seeking a Junior IT Service Helpdesk Technician to provide day-to-day IT support to students and staff under the IT Service Support Manager.

The role covers remote worldwide support, Windows and Mac environments, service desk ticketing, hardware setup with Intune, and classroom AV support. Flexibility during school schedules and strong ownership are essential.

Qualifikationen

• Good English and French knowledge (written and verbal).
• Available during specific periods of the school schedule.
• Driving license required.

Aufgaben

• Under the supervision of the IT Service Support Manager the Junior IT Service Desk Technician will provide remote and on-site day to day IT support to students and employees.
• Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment.
• Provide IT support according to the Best Practices in place and the Service Management framework.
• Track all support needs and resolution in the Service Desk ticketing system.
• Install and upgrade PC hardware and software.
• Setup and configure new hardware through Intune.
• Keep track of equipment / consumable spares and maintain hardware inventory.
• Install and manage miscellaneous hardware drivers and equipment.
• Follow-up on IT repairs with suppliers and keep students/employees informed.
• Create and maintain knowledge base documentation.

Kenntnisse

Windows

Mac

Remote support

Ticketing system

Tools

Intune

Jobbeschreibung

Les Roches, Crans-Montana, Switzerland, is seeking a Junior IT Service Helpdesk Technician to provide day-to-day IT support to students and staff under the IT Service Support Manager.

The role covers remote worldwide support, Windows and Mac environments, service desk ticketing, hardware setup with Intune, and classroom AV support. Flexibility during school schedules and strong ownership are essential.