Entry-Level IT Support Technician | Hybrid Work & Growth

Stiftung für die Inter-Community School; Zumikon; Hybrid; CHF 60.000 - 72.000; Vollzeit

Benefits dieser Stelle

30 days holiday

Hybrid work model (up to 2 days home)

Free parking on campus

Pension contributions

Training and development

Zusammenfassung

Stiftung für die Inter-Community School in Zürich/Zumikon seeks a Junior IT Support Technician to provide day-to-day technical support for students, faculty and teams. You will handle user requests, assist with device management, and contribute to IT projects in a collaborative environment.

The role requires 1–2 years in IT support, knowledge of networking concepts, and familiarity with Apple devices. A hybrid work model is offered, with on-site and some remote work possibilities within

Qualifikationen

• 1–2 years of IT support or a similar technical role.
• Knowledge of networking concepts including TCP/IP, DNS, DHCP and firewalls.
• Familiarity with Apple devices, including iPads and Macs.
• Exposure to Jamf Pro or another MDM is an advantage.

Aufgaben

• Provides first-line support to end users for device hardware, printers, audio/visual, user access, software and network issues.
• Assist with maintaining IT infrastructure including Active Directory, Microsoft 365, Google Workspace and file systems.
• Assist with the management of school devices including inventory and enrolment.
• Coordinate with external service providers and record support requests.
• Resolve incidents and service requests within SLAs and support school events with Audio/Visual equipment.
• Onboarding and Offboarding of students and staff; collaborate on IT projects under the ICT Operations Manager.

Kenntnisse

IT support

Networking concepts

Troubleshooting

Customer service

English communication

German language

Tools

Jamf Pro

Microsoft 365

Google Workspace

Active Directory

Mac/iPad management

Jobbeschreibung

Stiftung für die Inter-Community School in Zürich/Zumikon seeks a Junior IT Support Technician to provide day-to-day technical support for students, faculty and teams. You will handle user requests, assist with device management, and contribute to IT projects in a collaborative environment.

The role requires 1–2 years in IT support, knowledge of networking concepts, and familiarity with Apple devices. A hybrid work model is offered, with on-site and some remote work possibilities within