Junior IT Service Helpdesk Technician

Glion Institute; Randogne; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Les Roches, Crans-Montana, Switzerland, is seeking a Junior IT Service Helpdesk Technician to provide day-to-day IT support to students and staff under the IT Service Support Manager.

The role covers remote worldwide support, Windows and Mac environments, service desk ticketing, hardware setup with Intune, and classroom AV support. Flexibility during school schedules and strong ownership are essential.

Qualifikationen

• Good English and French knowledge (written and verbal).
• Available during specific periods of the school schedule.
• Driving license required.

Aufgaben

• Under the supervision of the IT Service Support Manager the Junior IT Service Desk Technician will provide remote and on-site day to day IT support to students and employees.
• Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment.
• Provide IT support according to the Best Practices in place and the Service Management framework.
• Track all support needs and resolution in the Service Desk ticketing system.
• Install and upgrade PC hardware and software.
• Setup and configure new hardware through Intune.
• Keep track of equipment / consumable spares and maintain hardware inventory.
• Install and manage miscellaneous hardware drivers and equipment.
• Follow-up on IT repairs with suppliers and keep students/employees informed.
• Create and maintain knowledge base documentation.

Kenntnisse

Windows

Mac

Remote support

Ticketing system

Tools

Intune

Jobbeschreibung

Junior IT Service Helpdesk Technician

Permanent contract / Crans-Montana, Switzerland

Les Roches, part of Sommet Education group, is a globally renowned institution shaping the future of hospitality and the experience economy through transformative and experiential education in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).

2nd in the 2026 QS World UniversityRanking in Hospitality and Leisure Management and 2nd in employer reputationcategory.

Accredited by the New England Commission of Higher Education (NECHE) and Swiss Accreditation Council (SAC) as a University of Applied Sciences Institute.

Les Roches Marbella, certified ISO-14001 and ISO-9001.

Our values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the foundation of our actions. We offer an innovative, collaborative and thriving environment.

You have a great sense of ownership, accountability, andprioritization.

You are flexible and you know how to manage your time vs priorities.

You have a complete availability during specific periods of the school schedule (check-in, bank holidays).

Excellent judgment, attention todetails, customer oriented.

Good English and French knowledge(in written and verbal) and you hold a driving license.

Under the supervision of the IT Service Support Manager the Junior IT Service Desk Technician will provide remote and on-site day to day IT support to students and employees.

As Junior IT Helpdesk Technician , your main missions will be:

• Under the supervisionof the IT Service Support Manager the Junior IT Service Desk Technician willprovide remote and on-site day to day IT support to students and employees
• Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
• Provide IT support according to the Best Practices in place and the Service Management framework
• Track all support needs and resolution in the Service Desk ticketing system
• Identify, escal...
• Install and upgrade PC hardware and software
• Support audio and video equipment in classrooms and conference rooms / remote teaching
• Setup and configure new hardware through Intune
• Keep track of equipment / consumable spares and maintain hardware inventory
• Maintain the inventory system up to date
• Install and manage miscellaneous hardware drivers and equipment
• Follow-up on IT repairs with suppliers and keep students/employees informed
• Create and maintain knowledge base documentation
• Troubleshooting basic network problems
• Testing updates / patches before the production rollout
• Deliver specific training to staff and students (induction)