IT Service Management Engineer 100% (f/m/d)

UBS Card Center AG; Glattbrugg; Híbrido; CHF 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Hybrid working model

Part-time options

Descripción de la vacante

UBS Card Center AG is seeking an IT Service Management Engineer to design, implement, and optimize ITSM solutions using BMC Helix ITSM SaaS. You will gather requirements, design tailored workflows, and ensure seamless execution with cross-functional teams in a hybrid Swiss environment.

The role focuses on incident, problem, change, and service request management, plus CMDB and Knowledge Management. Strong scripting, English and German communication are essential for success.

Formación

• Hands-on experience with BMC Helix ITSM SaaS and Remedy.
• Proficiency in BMC Helix Innovation Studio and ITSM processes.
• Scripting/automation for workflow optimization (e.g., JavaScript, Python, Shell).
• Strong bilingual communication in German and English.

Responsabilidades

• Analyze and capture customer ITSM requirements.
• Design and implement custom workflows in BMC Helix ITSM.
• Develop, debug and optimize ITSM solutions (incident, problem, change, service requests).
• Configure, customize, and enhance systems to meet business needs.
• Collaborate with developers, service managers, and business users.
• Create and maintain technical documentation (workflows, mappings, blueprints).

Conocimientos

BMC Helix ITSM

Remedy

Innovation Studio

Workflow design

Scripting

German & English

Tech translation

Herramientas

BMC Helix ITSM SaaS

BMC Helix Innovation Studio

Digital Workplace Catalog

Descripción del empleo

IT Service Management Engineer 100% (f/m/d)

Your team

In your responsibility as an IT Service Manager (ITSM) you will play a key role in the design, implementation, and optimization of IT Service Management solutions for the UBS Card Center using BMC Helix ITSM SaaS. You will be responsible for gathering customer requirements, designing tailored workflows and ensuring seamless execution. You will work closely with cross-functional teams to deliver high-quality ITSM solutions that enhance operational efficiency and compliance for our business.

Your role

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
• perform system configurations, customizations, and enhancements to meet business needs
• work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations
• develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints

Your expertise

• strong hands-on experience with BMC Helix ITSM SaaS and Remedy
• solid understanding of BMC Helix Innovation Studio
• expertise in Developing Workflows using BMC Helix Digital Workplace Catalog.Solid understanding of ITSM processes (Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management)
• experience in scripting and automation for workflow optimization (e.g., via JavaScript, Python, or Shell scripting)
• excellent teamwork abilities and communication skills in German and English
• strong ability to translate business needs into technical solutions

Our offer

At UBS Card Center we embrace flexible working arrangements and offer different working models such as part-time, job-sharing and hybrid working. Our purpose-driven culture and global infrastructure help us connect and collaborate in agile ways to meet all our business needs. A working environment driven by innovation, digitalization, new mobile payment methods and customer experience awaits you.

Our culture

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. If you value good teamwork, can challenge others but also like to be challenged, then you have the right attitude to grow in our company. Ready to be part of our team and make an impact?