Italian Customer Ops Specialist — Lisbon (Relocation)

Cross Border Talents; Bellinzona; Vor Ort; CHF 11.000 - 14.000; Vollzeit

Benefits dieser Stelle

Apartment housing included

Health insurance from day one

Training allowance

22 vacation days per year

Zusammenfassung

Cross Border Talents in Lisbon, Portugal is seeking Italian-speaking customer operations specialists to join the international support team. You will handle emails, chats, forms, and calls, manage tickets, and use CRM tools to keep records while meeting deadlines.

Two salary options include company housing or not; accommodations and benefits start from day one, with health insurance and training. Schedule is 8 hours, 22 vacation days, and opportunities for growth in a multicultural environment.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escrow cases when needed

Jobbeschreibung

Cross Border Talents in Lisbon, Portugal is seeking Italian-speaking customer operations specialists to join the international support team. You will handle emails, chats, forms, and calls, manage tickets, and use CRM tools to keep records while meeting deadlines.

Two salary options include company housing or not; accommodations and benefits start from day one, with health insurance and training. Schedule is 8 hours, 22 vacation days, and opportunities for growth in a multicultural environment.