Customer Operations Expert - French Market, Lisbon

Cross Border Talents; Freiburg; Vor Ort; CHF 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Apartment included

Health insurance

Performance bonus

22 vacation days

Zusammenfassung

Cross Border Talents in Lisbon seeks a bilingual Operations Customer Expert to join its French-speaking market. You will handle inquiries via email, chat, and calls, manage tickets, and support customer success through outbound outreach.

Working conditions include a 40-hour week, 22 vacation days, and health insurance from day one. The role offers training and onboarding with a focus on system onboarding and product knowledge.

Qualifikationen

• Fluent in French; strong customer-service mindset.
• Experience handling inquiries via chat, email, or phone.
• Familiar with CRM tools and ticketing workflows.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle tickets related to general queries, refunds, or service issues.
• Call users to speed up case resolution and improve communication.
• Conduct outbound calls to promote products and gather feedback.
• Maintain accurate records in CRM systems and meet deadlines.
• Provide operational feedback and escalate complex cases when needed.

Kenntnisse

French-speaking

Customer service

Communication

Tools

CRM tools

Jobbeschreibung

Cross Border Talents in Lisbon seeks a bilingual Operations Customer Expert to join its French-speaking market. You will handle inquiries via email, chat, and calls, manage tickets, and support customer success through outbound outreach.

Working conditions include a 40-hour week, 22 vacation days, and health insurance from day one. The role offers training and onboarding with a focus on system onboarding and product knowledge.